How to contact Lufthansa customer service: an AirHelp guide

Need to know how to reach Lufthansa customer service? This page brings together the publicly available information on the channels Lufthansa makes available to its passengers, from online support tools to written contact options. AirHelp is an independent air passenger rights company and is not affiliated with Lufthansa in any way. Contact details may change over time, so the official Lufthansa website at lufthansa.com remains the authoritative source for up-to-date information.

If your Lufthansa flight was significantly delayed or canceled, you may be entitled to up to $650 in compensation. AirHelp can check your eligibility for free in about two minutes.

Drawing on what Lufthansa publishes on its official website, passengers can get in touch with Lufthansa customer service through the following channels:

• Website: lufthansa.com lets passengers manage bookings and check flight status.

• Phone: At the time of writing, Lufthansa publishes a customer service phone number on its official website. You can find the current number on their contact page.

• Live chat: At the time of writing, Lufthansa offers a chat service through the digital assistant available on its official website. The types of request handled through it are set by the airline and may change over time.

• Contact form: For requests that require written documentation, Lufthansa provides online forms on its help and contact hub.

• Mailing address: Lufthansa Customer Relations, 1400 RXR Plaza, West Tower, Uniondale, NY 11556, USA.

*Contact details may change over time. For the most accurate and up-to-date information, please refer directly to the official Lufthansa website at lufthansa.com.

Did your baggage end up delayed, damaged, or lost on a Lufthansa flight? Applicable passenger rights regulations may entitle you to a refund or compensation. Common industry practice involves reporting the issue before leaving the airport and then submitting a formal claim.

The exact steps, deadlines, and documentation are set out on the Lufthansa baggage help page on the airline's official website, and these details may change over time, so it's worth checking the latest version directly. AirHelp also provides a separate guide to Lufthansa baggage issues with additional information for passengers.

General steps for baggage claims

Drawing on common industry practice and information published by Lufthansa:

• Passengers are usually expected to report the issue at the airport's Baggage Service Office (or at the Lufthansa service desk, where available) before leaving the airport.

• A Property Irregularity Report (PIR) with a reference number is normally issued at the time of reporting.

• Photographing any visible damage is widely recommended.

• Receipts for essential items purchased due to baggage delay should be kept for the claim.

• Claims should be filed with Lufthansa within the time limits set by the airline.

For the exact procedure and time limits, please refer to the Lufthansa baggage help page.

Baggage compensation and AirHelp

For most international flights, baggage rights fall under the Montreal Convention, which, depending on the circumstances, allows passengers to claim up to approximately $1,950 in cases of:

• Lost baggage

• Delayed baggage

• Damaged baggage

Eligible expenses can include essential purchases made during a baggage delay or the repair or replacement of damaged items. Further details are available on our page on lost or delayed luggage.

As an alternative way to pursue this type of compensation under the Montreal Convention or applicable U.S. laws, AirHelp offers a baggage claim service that passengers can choose to use. Through AirHelp+ membership, passengers also gain access to an additional fast-payment bonus of $200 in eligible cases of baggage disruption, along with other membership benefits.

Passengers who need wheelchair service, have medical conditions, or are traveling with a disability should reach out to Lufthansa directly: the airline organizes these services through its own channels. AirHelp does not arrange special assistance, but the rights of air passengers with disabilities are covered on a dedicated AirHelp page for those who want to know what the regulations provide.

Advance notice is generally part of the process: from what Lufthansa publishes, requests should be submitted well before the day of departure. Eligibility criteria, deadlines, and the full procedure are set out on the airline's official special assistance page — and since the procedure can be updated over time, the Lufthansa website is the place to check for the latest version.

Was your Lufthansa flight significantly delayed, canceled at short notice, or were you denied boarding due to overbooking? Under European and international passenger rights regulations — including U.S. Department of Transportation rules on denied boarding — you may have a right to financial compensation.

Compensation claims can be filed directly with Lufthansa by following the airline's official procedure. The specific requirements and documentation are described in the airline's online support area.

What to have ready before you get in touch

Airlines generally ask for a standard set of details when a passenger gets in touch about a disrupted flight. Having these to hand before contacting Lufthansa usually makes the process quicker:

• the booking reference number

• the flight number and the date of travel

• the name on the booking

• the boarding pass

• receipts for any additional expenses incurred because of the disruption

Requirements are set by the airline and may vary from case to case, so the Lufthansa website is the place to check what applies.

Why filing with AirHelp can make a difference

AirHelp is the world's largest flight compensation company, with a network of legal specialists across more than 30 countries and state-of-the-art technology that lets us process each claim efficiently.

What this means in practice is that the paperwork and the back-and-forth with the airline stay on our side. Our service runs on a no win, no fee basis, so filing a claim is risk-free for the passenger. Here is what the AirHelp claim service includes:

• Free eligibility check: a two-minute online tool that tells you, at no cost, whether your flight qualifies for compensation.

• End-to-end claim handling: AirHelp takes care of the claim process on the passenger's behalf, from filing to follow-up.

• No win, no fee: a service fee applies only if the claim is successful. The full fee structure is available on our fees page.

• Proven track record: AirHelp has supported over 3.3 million passengers in pursuing compensation and counts more than 178,000 five-star reviews on Trustpilot.

AirHelp can check whether you're owed compensation under European regulation EC 261, the UK's UK 261, Brazil's ANAC 400, and other passenger rights laws. For passengers flying within or from the U.S., see our overview of U.S. flight rights. We handle the airline on your behalf, so you can skip the paperwork and the runaround.

The AirHelp Score is an independent rating developed by AirHelp that looks at airlines along three dimensions: on-time performance, customer feedback, and claim processing. The third of these concerns how an airline handles the claims it receives, which is the dimension closest to what happens after a passenger gets in touch.

The current AirHelp Score for Lufthansa is available on the dedicated AirHelp Score page.