Flight Delayed? Your Air Passenger Rights and How to Enforce Them

The first step in standing up for your Air Passenger rights is knowing what they are.

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Flight Delays

Flight delays happen, but that doesn’t mean you have to accept them. We can tell you what your air passenger rights are when your travel plans don’t go as scheduled.

What to do if your EU Flight is Delayed

If you’re on a European Union flight, here’s what to do when your departure gets pushed back:

If you don’t have your boarding pass, you can use any flight document with a booking reference number. This number is assigned to your flight reservation by the airline and is a six-digit code, which may include both letters and numbers.

The more specific the reason, the better. If they say that it’s due to “operational circumstances” or “flight safety shortcomings,” ask them for more detail. This information is important down the line if you decide to file a claim.

This is not when the wheels touch down, but when the plane is actually at the gate and the door opens. If you’re more than 3 hours late, you could be entitled to compensation.

If you are forced to wait at the airport longer than planned, depending on the delay and length of your flight, the airline is supposed to provide food and drinks to keep you comfortable. It’s not just good hospitality, it’s a requirement.

This includes things such as future travel vouchers or other freebies. They may sound appealing, but you could be giving up your right to further compensation down the line.

If you don’t want to continue with your journey, you have the option to get a full refund in addition to a return flight to your original point of departure at no cost to you, if necessary.

If you’re being grounded overnight while waiting for an alternate flight to your destination, the airline should cover any reasonable costs for accommodations as well as transportation to and from the airport, if necessary.

Whether it’s missing out on a pre-paid reservation, hotel, rental car, or other unexpected costs, passengers on international flights—even within the EU—may be able to recover expenses caused by flight delays.

Want to know more? Explore all the details about EU flight delays and learn even more about your air passenger rights.

$600

If your flight was delayed, canceled or overbooked within the last 3 years,
you could be eligible for up to $600 in compensation.

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What to Do if your US Flight is Delayed

For flights within the United States, here’s what to do when your plane doesn’t leave on time:

If you don’t have your boarding pass, you can use any flight document with a booking reference number. This number is assigned to your flight reservation by the airline and is a six-digit code, which may include both letters and numbers.

If you’re delayed while on board the plane, the airline must provide these rights within 2 hours. After 3 hours (4 for international flights), they have to let you off the plane unless they can provide a really good reason for not doing so.

US airlines aren’t obligated to provide you with anything, but it doesn’t hurt to ask. If you’re willing to haggle a bit, you may be able to get something for your troubles, particularly if you’re a frequent flyer or preferred customer.

Want to know more? Explore all the details about US flight delays and learn even more about your air passenger rights.

Find out how international flights and trips that include a stop in the EU are subject to additional air passenger rights.

$600

If your flight was delayed, canceled or overbooked within the last 3 years,
you could be eligible for up to $600 in compensation.

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Great, thanks!
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Not good, guys

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What to Do if your International Flight is Delayed

For international flights, here’s what to do when you’re delayed:

If you don’t have your boarding pass, you can use any flight document with a booking reference number. This number is assigned to your flight reservation by the airline and is a six-digit code, which may include both letters and numbers.

The more specific the reason, the better. If they say that it’s due to “operational circumstances” or “flight safety shortcomings,” ask them for more detail. This information is important down the line if you decide to file a claim.

Whether it’s missing out on a pre-paid reservation, hotel, rental car, or other unexpected costs, you may be able to recover expenses caused by your flight delay. That paper trail will help lead you to your compensation.

Want to know more? Explore all the details about international flight delays and learn even more about your air passenger rights.

If your journey includes a stop in the EU, you can also check to see if you’re eligible for additional compensation.

$600

If your flight was delayed, canceled or overbooked within the last 3 years,
you could be eligible for up to $600 in compensation.

Share it:

How helpful did you find this page?
Great, thanks!
It was ok
Not good, guys

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See if your flight is eligible.

Had a flight delay or other air travel problem in the last three years? Just give us your flight details and we’ll let you know if you’re owed money.

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