Flights Being Cancelled
If your flight was cancelled suddenly, you could be owed as much as €600 in compensation. If you think you're owed money, let AirHelp fight for your case and get you the compensation you are rightfully owed.
Flights Being Cancelled? Here are Your Rights
According to EC 261, flights that were cancelled less than 14 days before they were set to depart are eligible for compensation. When this happens, your airline must offer you an alternative flight to your destination, or offer you a refund. On top this, they must also pay up to €600 per passenger, unless the alternative flight provided arrives at a similar time to the original arrival schedule. Remember you are only compensated for lost time, and only if the airline is at fault.
If your flight was cancelled due to an extraordinary circumstance , then you are not entitled to cash compensation. Extraordinary circumstances include all situations where the airline is not at fault, such bad weather, political strikes, or health and safety threats.
AirHelp can help you figure out if your cancelled flight is eligible. We have one of the most comprehensive flight databases in the world, and can determine exactly what you are owed. Try our free Eligibility Check today.
About AirHelp
AirHelp is the world's largest air passenger rights organization, here to help air travelers secure compensation for delayed, canceled, or overbooked flights.
We make claiming compensation easy and stress-free. Whether you are unsure of your rights, lack the time, or simply want an expert to handle your entire claim for you, AirHelp can help you get what you are rightfully owed.
We operate on a no win, no fee basis, so you can check your compensation risk-free.
Claiming Compensation for Flight Delays and Cancellations
How do you know when you should claim compensation for a delayed or canceled flight? Though the law can be complicated, we're here to break it down for you:
Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
Canceled flights: you may be eligible for compensation if your flight was canceled less than 14 days before it was due to depart.
Overbookings: you are owed compensation any time you are denied boarding through no fault of your own — so long as you didn't voluntarily give up your seat.
We should note that if extraordinary circumstances were involved, arirlines are under no obligation to pay compensation. Examples of extraordinary circumstances include bad weather, travel restrictions, and air traffic control strikes. Though these situations cause delays and cancellations, the airline isn't at fault, so can't be expected to offer compensation.
Remember these are European flight regulations and so only apply to flights departing from an EU airport, or flights landing in the EU with a European airline. The table below makes it clear which flights are covered:
How Much Flight Compensation?
| Distance | Compensation |
|---|---|
| All flights under 1,500 km | Up to €250 per person |
| Internal EU flights over 1,500 km | Up to €400 per person |
| Non-internal EU flights between 1,500 - 3,500 km | Up to €400 per person |
| Non-internal EU flights over 3,500 km | Up to €600 per person |
Table shows values in € as specified in EC 261
In some circumstances the compensation amount may differ from the standard amounts shown above. The easiest way to find out what you’re owed is to use our Compensation Calculator.
What to Do if Your Flight is Delayed or Canceled
If you experience a flight delay or cancellation, here's what you should do:
- Hold onto your boarding pass and other travel documents.
- Ask why the flight was delayed or canceled.
- Request food, drinks, and if necessary, free transport and hotel accommodation.
- If you had a canceled flight, ask for an alternative flight or a refund.
- Keep all receipts of any extra expenses you may have had, including necessary food, clothing, etc.
- Be careful not to sign any waivers or accept vouchers that will require you to waive your right to compensation.
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