The regulation known as EC 261/2004 was created by the European Union to protect passengers' rights when flights don't go as planned. This regulation gives passengers rights and holds the airlines financially accountable. It outlines the refunds, compensation, and reimbursements that passengers may claim from an airline under specific circumstances. If you ever have experienced a delayed or canceled flight, were denied boarding, or maybe even had a flight rerouted in the past three years, you should know more about how the EU regulation 261/2004 may help you claim for compensation.
In comparison to other regulations regarding passenger rights, EC 261/2004 is one of the most comprehensive pieces of legislation. It plays an important role for both European and non-European passengers who experience air travel inconvenience during their trip. It covers all passengers that travel from a European airport or travel into Europe with a European carrier from any destination around the world. When passengers face flight issues, they should know that the airline is legally and financially responsible for the situation.
If the specific scenario, flight, and destination fit all the criteria outlined by the EU regulation 261/2004, passengers may be able to claim up to $700 per person in compensation. However, passengers are not entitled to compensation if the disrupted flight faced extraordinary circumstances, including political unrest, inclement weather such as lightning, air traffic control strikes, or security risks such as terrorist acts or unruly passengers.
No win, no fee
AirHelp is the world's largest air passenger rights organization, here to help air travelers secure compensation for delayed, canceled, or overbooked flights.
We make claiming compensation easy and stress-free. Whether you are unsure of your rights, lack the time, or simply want an expert to handle your entire claim for you, AirHelp can help you get what you are rightfully owed.
We operate on a no win, no fee basis, so you can check your compensation risk-free.
How do you know when you should claim compensation for a delayed or canceled flight? Though the law can be complicated, we're here to break it down for you:
Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
Canceled flights: you may be eligible for compensation if your flight was canceled less than 14 days before it was due to depart.
Overbookings: you are owed compensation any time you are denied boarding through no fault of your own — so long as you didn't voluntarily give up your seat.
We should note that if extraordinary circumstances were involved, arirlines are under no obligation to pay compensation. Examples of extraordinary circumstances include bad weather, travel restrictions, and air traffic control strikes. Though these situations cause delays and cancellations, the airline isn't at fault, so can't be expected to offer compensation.
Remember these are European flight regulations and so only apply to flights departing from an EU airport, or flights landing in the EU with a European airline. The table below makes it clear which flights are covered:
No win, no fee
|All flights under 1,500 km||Up to €250 per person|
|Internal EU flights over 1,500 km||Up to €400 per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to €400 per person|
|Non-internal EU flights over 3,500 km||Up to €600 per person|
Table shows values in € as specified in EC 261
In some circumstances the compensation amount may differ from the standard amounts shown above. The easiest way to find out what you’re owed is to use our Compensation Calculator.
If you experience a flight delay or cancellation, here's what you should do:
No win, no fee
Flight Cancellation Refund
Flight Delayed Due To Maintenance
Airline Compensation For Delayed Flights
EC 261 Compensation
Flight Delay Compensation Letter Template
Late Flight Compensation
Passenger Rights Cancelled Flight
US Flight Cancellations
EU Regulation Flight Delay
How To Get Compensation For Delayed Flight
Flight Delay Compensation United States
Travel Insurance Flight Delay
Passenger Rights Flight Delay
European Passenger Rights
EU Airline Compensation
Flight Delay Money Back
US Flight Delays
American Flight Delays
Airline Compensation For Cancelled Flights
EU Flight Delay
AirHelp has been featured in:
AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
Copyright © 2023 AirHelp