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According to EU law, Porto Airport flight cancellations and delay compensation can be up to $700 (€600) per passenger. So after a frustrating flight, skip the stress and claim with the world’s leading air passenger rights experts. We have helped millions of passengers to date and win more claims than anyone else in the industry.
The first thing you need to know about Porto Airport flight cancellations and delays is that they are covered by a law called EU Regulation No. 261/2004. Shortened to EC 261, this law protects air passengers’ rights and ensures everyone is fairly treated by airlines.
EC 261 is one of the most comprehensive air passenger rights regulations in the world. It covers all of the EU, as well as its special territories such as the Azores and Canary Islands. Since Porto Airport is based in the EU, passengers traveling from here are protected.
With EC 261, you get the right to care while waiting, as well as compensation if your flight was unexpectedly canceled or delayed by more than 3 hours. In these cases, each affected passenger can receive up to $700.
| Route | EU Airline | Non-EU Airline |
|---|---|---|
| Departures from Porto Airport | ✔️ Yes | ✔️ Yes |
| Arrivals at Porto Airport | ✔️ Yes | ❌ No |
Not all Porto Airport cancellations and delays qualify for flight compensation. While EC 261 is very air passenger rights friendly, it does recognize that disruptions cannot always be avoided. If the disruption is caused by extraordinary circumstances, airlines are not legally obligated to pay compensation.
Extraordinary circumstances include situations that are outside the airline’s control, such as severe weather conditions, medical emergencies, political unrest, and health or safety threats.
Of course, just because you are not eligible for compensation, doesn’t mean that you now have to fend for yourself. During a lengthy delay, the airline must still provide you with free meals and drinks, and, if needed, a hotel while you wait.
For canceled flights, they will also have to provide you with an alternative flight to your intended destination. Remember that you never have to pay extra for a replacement flight — even if they upgrade you.
So, how do you know when you should claim compensation for Porto airport canceled flights? Though the law can be complicated, we're here to break it down for you:
Flights departing from an EU airport are eligible for compensation, as are flights landing in the EU with a European airline. The amount you receive varies depending on the length of the delay and the distance, but each passenger can get up to $700.
For cancellations, you get compensated if your airline cancels a flight less than 14 days before it is scheduled to depart. For delays, your flight qualifies if you arrive at your final destination more than 3 hours late. You can learn more about your rights here.
| Distance | Compensation |
|---|---|
| All flights under 1,500 km | Up to €250 per person |
| Internal EU flights over 1,500 km | Up to €400 per person |
| Non-internal EU flights between 1,500 - 3,500 km | Up to €400 per person |
| Non-internal EU flights over 3,500 km | Up to €600 per person |
Table shows values in € as specified in EC 261
The distance of your flight route can affect how much compensation you receive. The table above breaks it down for you, though in some cases exceptions may apply.
If you ever experience cancellations or delays in Porto Airport, having a good understanding of your rights helps will go a long way to making the situation less stressful. Always keep a level head, and ask the airline staff for assistance if needed. Here are some things to remember: