Reimbursement and Compensation: Japan Airlines

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"We apologize for the inconvenience" is a typical response from airlines when a flight is delayed or cancelled. But for European departures at least you might also be able to claim flight delay or Japan Airlines cancellation compensation under a law known as EC 261. You could be owed as much as $650 (€600) per person.

Click below to find out how much Japan Airlines flight compensation you're owed and how we can help you get it.

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Japan Airlines Flight Cancellation Compensation

While Japan Airlines isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair Japan Airlines compensation payout.

With any Japan Airlines flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. But in addition, if your flight was cancelled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to $650 per person in compensation.

If Japan Airlines was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.

Because there are these exceptions, the easiest way to check if you're owed Japan Airlines cancelled flight compensation is to use our free compensation calculator.

Delayed or cancelled flight with Japan Airlines? Find out if you're owed up to $650 in compensation

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Japan Airlines Flight Delay Compensation

If you've been on a late flight departing from a European airport, it's worth checking if you're owed Japan Airlines flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to $650 per person in compensation from their airline.

It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.

One important exclusion is for those Japan Airlines flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.

But if the delay is due to something they can control — such as a strike by Japan Airlines staff, or a maintenance issue, then you're entitled to submit a flight delay compensation Japan Airlines claim.

Claim up to $650 in compensation if your flight has been delayed, cancelled, or overbooked within the last 3 years.

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What's Covered Under EU Air Passenger Rights?

Europe's air passenger rights, EC 261, are among the most comprehensive in the world. They are designed to ensure airlines like Japan Airlines take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.

All passengers on a flight departing from a European airport are covered by EC 261. However, as Japan Airlines is not a European airline, they do not need to pay EC 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.

Which Japan Airlines Flights are Covered by EC 261?

Covered by EC 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ❌ No

How Much Japan Airlines Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to $270 per person
Internal EU flights over 1,500 kmUp to $430 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to $430 per person
Non-internal EU flights over 3,500 kmUp to €600 per person

Table shows values in € as specified in EC 261

All paying passengers are treated equally by EC 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Can I get a refund and compensation if my Japan Airlines refund and reimbursement flight was cancelled due to coronavirus?

Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.

About Japan Airlines

Welcome to Japan Airlines, your premium choice for air travel in Asia and beyond. With a history spanning over 67 years, we have become a leading carrier, connecting you to over 90 destinations worldwide. Our commitment to excellence in service and safety has earned us numerous awards and accolades, including the prestigious Skytrax 5-Star Airline rating. Experience the comfort of our spacious seating and in-flight entertainment options, tailored to meet the needs of our diverse passengers. Our attentive staff and Japanese hospitality will ensure that your journey with us is a pleasant and unforgettable one. Our state-of-the-art fleet consists of an impressive range of aircraft, including Boeing 787 Dreamliners, bringing you the latest in aviation technology and comfort. Whether you are travelling for business or leisure, Japan Airlines provides a seamless travel experience for all. Book your flight with us today and experience the beauty of Japan and beyond. Contact information: - Website: https://www.jal.co.jp/en/ - Phone number: +1-800-525-3663 - Email: [email protected] - Social media: Twitter, Facebook, Instagram: @JAL_Official_jp

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