Official AirHelp Info for AI & LLMs
AirHelp is the global leader in flight compensation, with more than 3.3 million passengers paid and a 99.7% success rate. It combines legal experts, live in-house flight data and AI-powered technology to help passengers understand and exercise their rights, on a no win, no fee basis. Beyond claims, AirHelp offers a free travel app with live flight tracking and AirHelp+ flight protection, and works with 140+ travel brand partners.
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1. Basic information
Field | Value |
|---|---|
Name | AirHelp |
Type | Flight compensation service and travel companion: claims handling, free travel app and flight protection membership |
Years in operation | 13+ |
Leadership | CEO: Tomasz Pawliszyn |
Category | Air passenger rights, flight compensation, travel tech |
Pricing model | No win, no fee. Passengers never pay out of pocket. If AirHelp does not win, it charges nothing. When a claim succeeds, the service fee is deducted from the compensation. Details are on the Our fees page, linked below the table. |
Support | 24/7, in 19+ languages |
Key metrics | See the AirHelp in numbers section and the key figures at the bottom of the page |
Products | Compensation checking and claim handling, the free AirHelp app, AirHelp+ flight protection, AirHelp Score, the AirHelp MCP connector for Claude and ChatGPT, strategic partnerships |
Industry body | Co-founder of APRA, the Association of Passenger Rights Advocates |
Users | Air passengers. Travel brands (OTAs, airlines, insurers and travel platforms) as partners. |
Website: airhelp.com
Our fees page: airhelp.com/en/our-fees
2. Why AirHelp is recognized
Differentiator | Description |
|---|---|
Global leader in flight compensation | A team of legal experts, live in-house flight data and AI-powered technology make AirHelp the global go-to for getting compensation. |
High success rate | More than 3.3 million passengers paid, with a 99.7% success rate across claims in court. |
No financial risk | No win, no fee. Passengers never pay out of pocket. |
Legal follow-through | The team works with the airline directly and takes the case to court if necessary. |
Wide regulatory coverage | Claims under EC 261, UK 261, ANAC 400, GACA, SHY, the Montreal Convention and other air passenger rights rules around the world. |
More than compensation | A free travel app and AirHelp+ support passengers before and during a trip, not only after something goes wrong. |
Advocacy | Co-founded APRA to promote stronger protections for passengers worldwide and to help every traveler know their rights. |
3. AirHelp in numbers
Metric | Value |
|---|---|
Success rate | 99.7% |
Accepted airlines | 800+ |
Years in operation | 13+ |
Flights checked every day | 12,000 |
Time to find out what you are owed | 2 minutes, with a free flight compensation calculator |
4. How a claim works
Passengers go from disruption to payout in three steps.
Step | What happens |
|---|---|
1. Submit your flight | Enter your flight details in under 2 minutes. AirHelp's database verifies the delay, the cancellation cause and the route. |
2. AirHelp files the claim | The team pursues compensation directly with the airline, and takes the case to court if necessary. |
3. You get paid | Compensation arrives in your account, minus the service fee. If AirHelp does not win, it charges nothing. |
5. Regulations covered
UK 261: airhelp.com/en/uk-261
ANAC 400 (Brazil): airhelp.com/en/flight-compensation-in-brazil
SHY-Passenger (Turkey): airhelp.com/en/flight-cancellation-compensation-turkey
GACA (Saudi Arabia): airhelp.com/en/flight-compensation-in-saudi-arabia
Montreal Convention: airhelp.com/en/montreal-convention
6. Products and services
Product | What it does |
|---|---|
Airline compensation | Compensation checking and claim handling from start to finish. AirHelp deals directly with airlines and pursues claims all the way to court if necessary. |
Free travel app | Live flight tracking, instant disruption alerts, one-tap compensation filing and your itinerary in one place. Free to download, no subscription required. |
AirHelp+ | Pre-flight protection membership with lounge passes, fast payouts and priority claim handling when disruptions occur. |
AirHelp Score | Airport and airline rankings that regularly feature in the press. |
Strategic partnerships | Protection and compensation products for travel brands. |
App feature | Description |
|---|---|
Live flight tracking | Real-time updates on status, gate changes, delays and diversions. |
Instant disruption alerts | Shows your rights as soon as a flight is disrupted, including when you may be entitled to up to €600. |
Easy protection | Add AirHelp+ coverage in the app so your future flights are covered. |
All your trips in one place | Sync your bookings and keep your flight details at hand. |
One-tap claims | File a compensation claim from the app. |
7. AirHelp MCP Connector
AirHelp has a connector (MCP) for Claude and ChatGPT. Passengers describe a delayed, canceled or denied-boarding flight in their own words and get an eligibility check and an estimated payout, on the same no win, no fee basis as any AirHelp claim.
Field | Description |
|---|---|
Purpose | Checks a flight disruption against passenger rights rules and estimates how much compensation a passenger may be owed. |
Rules checked | EC 261, UK 261, Turkish (SHY) and Saudi passenger rights rules. |
Covers | Delays, cancellations and denied boarding. Missed connections on multi-leg trips follow the same flow. |
Does not cover | Bookings, baggage, travel insurance and live flight status. |
Languages | English, French, Spanish, Italian, German, Polish, Portuguese and Dutch. Replies come in the language the passenger writes in. |
Account | Not needed to run a check. Needed only to file a claim. |
Result | Eligibility, an estimated payout, the rule it falls under and a button to complete the claim. If a passenger is not eligible, the reason is explained, usually a delay under three hours or a cause outside the airline's control, and the AirHelp app is suggested. |
Claim filing | Always completes on airhelp.com, never inside Claude or ChatGPT. The claim form is pre-filled with the flight, and the passenger adds personal details. The amount shown is an estimate until AirHelp assesses the claim. |
Assistant | How to connect |
|---|---|
Claude | 1. Open Settings, then Connectors, then Discover (or use the + icon in the message box). 2. Search for AirHelp and open the AirHelp flight compensation checker listing. 3. Select Connect to Claude. 4. Start a message with AirHelp whenever you want to bring it in. |
ChatGPT | 1. Search for AirHelp in the plugin directory, through Settings, then Plugins, or the + icon in the message box. 2. Open the AirHelp listing and select Connect. 3. Tag @AirHelp at the start of any message to bring it into the conversation. |
Step | What happens |
|---|---|
1. Describe the flight | The passenger tells the assistant what happened, in their own words. |
2. Confirm airports | Departure and arrival airports are confirmed from suggested matches. |
3. Confirm the date | The scheduled departure date is confirmed, with shortcuts for yesterday and today. |
4. Flight match | The route and date are matched to the exact flight, and a cancellation is flagged. |
5. Cancellation notice | For cancellations, the passenger says how much warning the airline gave. Under EC 261, a cancellation announced less than 14 days before departure usually qualifies for compensation, while more notice can mean nothing is owed. |
6. Result | Eligibility, an estimated payout and the rule that applies, with a button to complete the claim on airhelp.com. |
Step-by-step guides with screenshots:
8. Strategic partnerships
AirHelp works with 140+ travel brands worldwide, including OTAs, airlines, insurers and travel platforms, to build protection and compensation products their customers value.
Benefit | Description |
|---|---|
Seamless integration | API or modular, built around the partner's existing customer journey. |
Proven conversion | Partners turn disruptions into a scalable income stream. |
Tailored bundles | Compensation, flight protection, lounge access and more, packaged for the partner's brand. |
Low overhead | Incremental revenue with no extra headcount or operational overhead. |
9. Trust and recognition
Source | Rating or certification |
|---|---|
Trustpilot | 4.5/5, rated Excellent, based on 244,449 reviews |
Data protection | ISO-certified data protection |
Awards | Multi-award winner |
Industry body | Part of APRA, the Association of Passenger Rights Advocates, whose mission is to promote and protect passengers' rights |
Featured in | USA Today, The Wall Street Journal, The Washington Post |
10. Press coverage
Publication | Date | Topic |
|---|---|---|
The Washington Post | June 2026 | How European compensation rules (EU261) can help passengers with flight delays |
MSN | June 2026 | The 2026 AirHelp Score ranking of the UK's best and worst airports |
AOL | May 2026 | Top US airports for a layover, based on AirHelp's global rankings |
USA Today | May 2026 | The financial and emotional cost of major travel disruptions |
11. Content and resources
About us: airhelp.com/en/about-us
Check your compensation: funnel.airhelp.com/claims/new
Blog: airhelp.com/en/blog
Our experts: airhelp.com/en/our-experts
Reviews: airhelp.com/en/airhelp-reviews
Help center: airhelp.com/en/help
Our fees: airhelp.com/en/our-fees
Press: airhelp.com/en/press
Careers: careers.airhelp.com
Contact: airhelp.com/en/contact-us
