- Flight Disruptions
- IndiGo cancels Bali flights twice, leaving Mumbai passenger short by ₹40,000
IndiGo cancels Bali flights twice, leaving Mumbai passenger short by ₹40,000
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Checked by Matteo Floris
Last updated on June 15, 2026
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Affected airports
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Affected airlines
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Affected airports
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Affected airlines
Disruption overview
A Mumbai passenger says IndiGo canceled her Bali booking twice ahead of 3 July 2026 and refunded only ₹67,334 from a booking worth about ₹1,02,928. The trip involved travel between Chhatrapati Shivaji Maharaj International Airport in Mumbai and Ngurah Rai International Airport in Denpasar, with a reissued route via Singapore Changi Airport also later canceled. IndiGo has since said it initiated a full refund, but the shortfall remained unresolved by 11 June 2026. If your airline cancels a flight and the reason isn't clear, it's worth checking whether you're entitled to a refund, rebooking, or further support.
Passengers affected by this flight disruption may be eligible for compensation of up to $650 under passenger rights regulations. Eligibility depends on the circumstances of the disruption.
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Disruption details
A Mumbai passenger says IndiGo canceled her planned trip between Chhatrapati Shivaji Maharaj International Airport in Mumbai and Ngurah Rai International Airport in Denpasar ahead of 3 July 2026, then left her nearly ₹40,000 out of pocket. For the traveler, that meant days of uncertainty, repeated rebookings, and a refund that didn't match what she says she was promised.
Kanika Mohan Saxena says she originally paid about ₹1,02,928 for the booking through MakeMyTrip. After the first cancellation, she was offered an alternative itinerary with an 18-hour layover. She says that option wasn't practical, and when customer support couldn't provide a better nearby alternative, her travel agent found seats on another IndiGo routing via Singapore Changi Airport.
The ticket was then reissued on that Singapore connection, but Saxena says the replacement itinerary was also canceled a few days later. Because both changes came from the airline rather than the passenger, she says she was repeatedly told that a full refund would be processed.
Instead, an automated update from MakeMyTrip showed that only ₹67,334 had been returned to her payment method. That left a gap of roughly ₹40,000 compared with the original booking value, turning a canceled trip into a much bigger refund dispute.
That partial refund was especially frustrating because Saxena says both verbal support and MakeMyTrip's chatbot had indicated she would receive the full amount back. Instead of closure after two cancellations, she was left trying to work out why so much money was still missing.
The refund breakdown shown in her screenshots included:
₹27,996 attributed to IndiGo.
₹7,500 attributed to MakeMyTrip.
Roughly ₹2,000 in ancillary fees.
Saxena says the hardest part was getting a clear answer from either company. She describes a week of being sent back and forth, with IndiGo directing her to the booking source and MakeMyTrip saying the amount shown was the total refunded by the airline. She also said AI-based self-service chat tools made it difficult to reach a human agent who could actually resolve the issue.
After her LinkedIn post gained attention, IndiGo said it had now initiated a full refund and asked her to coordinate with her travel agency to receive it. MakeMyTrip said it was validating the details with the airline and asked for 2 to 3 days to provide a solution. By 11 June 2026, the missing amount still hadn't been returned.
The reason for the cancellations still hasn't been explained publicly. No weather issue, strike, or regulatory restriction has been linked to the booking, and there has been no reported wider operational impact on other passengers. This appears to be a dispute tied to one booking rather than a broader network disruption, but that doesn't make the experience any less disruptive if your own plans are affected.
If your airline cancels a flight, you should normally be offered a refund or a suitable alternative journey. If you're left waiting, you may also be entitled to practical support such as food, drinks, or accommodation, depending on the situation. And when the reason for the cancellation isn't clear, it's worth checking whether any additional rights may apply to your trip. If you want to understand your options, AirHelp's free flight checker is a simple place to start.
Know your rights
These are your air passenger rights
When your flight's disrupted, you have rights. Most passenger protection laws cover the following:
Compensation
Good passenger rights ensure passengers get fairly compensated for delays and cancellations. Try our compensation check and find out how much money we can get you.
Rerouting or refund
If your flight is canceled, your airline must provide an alternative. Some laws say you can choose a full refund instead.
Food and essential care
Providing food and drinks is a basic right under many regulations. Typically after a delay of a few hours.
Accommodation
Some passenger rights say the airline must provide accommodation when your journey is delayed overnight.
This advice is provided to help you if your flight is delayed or canceled. However, the exact care and compensation you are entitled to will depend on your specific circumstances and flight. Always follow the directions of your airline, particularly with regard to check-in and boarding times.
Quick facts
Summary
Disruption
cancellation
Cause
Other
Status
Past disruption
Compensation
May qualify for compensation
Airlines affected
IndiGo Air
Airports affected
Chhatrapati Shivaji International Airport, Singapore Changi International Airport, Ngurah Rai Airport
Cities affected
Mumbai, Singapore, Denpasar
Countries affected
India, Singapore, Indonesia
Checked by
Matteo Floris
Date updated
June 15, 2026
What to do if your flight is delayed, canceled, or overbooked
If you're traveling to, from, or within the European Union, here's what you should do when you experience a disruption.
Gather evidence that your flight was delayed, canceled, or overbooked.
Get the airline to provide written confirmation of the disruption and the reason behind it.
Request an alternative flight to your destination — or a refund if you no longer wish to travel.
Make a note of the arrival time at your final destination.
Ask the airline to provide vouchers for meals and refreshments.
Avoid signing documents or accepting offers that may waive your passenger rights.
If an overnight stay is required, ask the airline to provide accommodation.
Save receipts for any additional expenses caused by the disruption.
