Milan Malpensa Airport Delays and Cancellations - Your Right to Compensation

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Don't despair if Milan Malpensa Airport Delays or cancellations keep you grounded. There are air passenger protections in place, to make sure you're treated fairly and make it to your destination. And we're here to help by ensuring that you receive any compensation you're entitled to following your delay. For example, if you were flying to or from the EU you may be owed up to $650 (€600) per person.

Click below to find out exactly what you're owed, and have our expert team help you get it.

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Air Passenger Rights Covering Milan Malpensa Airport

Europe's air passenger protections (a regulation called EC 261) is one of the most thorough air passenger rights laws available - and it doesn't only protect Europeans. In fact, if your flight took off in an EU airport, or you were flying to Europe on an EU airline, you're protected by EC 261 as well.

So even though Airport (LHR) isn't within the EU, it's still one of the most useful laws for air travelers, and worth knowing about.

EC 261 says that passengers are owed compensation when airlines cause flights to be delayed, canceled or overbooked. The compensation amounts are set by the law and could be as much as $650 (€600) per person, and you usually claim for flights from the past 3 years.

Of course, EC 261 isn't the only passenger rights law available, but unfortunately, others are not so comprehensive. Read more about the other global rights that apply at Milan Malpensa Airport.

Which Milan Malpensa Airport Flights are Protected by EC 261?

RouteEU AirlineNon-EU Airline
Departures from Milan Malpensa Airport to anywhereYesYes
Arrivals at Milan Malpensa Airport from inside EUYesN/A
Arrivals at Milan Malpensa Airport from outside EUYesNo

Delayed or canceled flight at Milan Malpensa Airport? You could be owed compensation

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Milan Malpensa Airport Delays Eligible for Compensation

Regardless of whether you’re flying for business or leisure, on your own or with the family — EU Regulation EC 261 means that all paying passengers can claim up to $650 (€600) compensation when flights are delayed by 3 hours or more.

To work out if your delay is eligible you need to work out how late your flight was when it arrived at your final destination. That's because EC 261 is based on how delayed you were reaching your destination, compared to the scheduled time. It's not necessarily about the hours waiting because of delays in Milan Malpensa Airport.

EC 261 is about airlines fairly compensating passengers when they cause them to be delayed. Because of this, there's one fairly important exception where they don't have to pay compensation: extraordinary circumstances. These are situations outside of an airlines' control. For example, an issue at Milan Malpensa Airport, or unsafe flying conditions. Because the airline isn't responsible for these circumstances, they don't have to compensate for them — however, they still need to take steps to avoid delayed flights from Milan Malpensa Airport taking off later than necessary.

Read more about flight delay compensation.


Milan Malpensa Airport Flight Cancellations Compensation

We know Milan Malpensa Airport canceled flights cause real travel chaos, especially when they happen at the last minute. That's why it's important to be aware of air passenger rights like Europe's EC 261, so you know what you're entitled to.

Firstly, the airline must offer you an alternative flight to your destination, or a refund, if that's what you'd prefer.

If your flight was canceled at late notice — anything under 14 days before you were due to depart — you may also be entitled to up to $650 (€600) per person for the inconvenience.

The airline can avoid paying compensation if they were able to offer you an alternative flight which would get you to your destination at a very similar time to your original arrival time.

Airlines also don't have to pay compensation if they were forced to make cancellations as a result of a situation outside of their control. This is referred to as extraordinary circumstances, and includes situations such as unsafe flying conditions and incidents at airports like drone sightings or airport staff strikes.

Flight delay or cancellation at Milan Malpensa? Find out your compensation for free.

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EC 261: How Much Compensation?

DistanceCompensation
Under 1,500 kmUp to $270 per person
Over 1,500 km and within EUUp to $430 per person
Between 1,500 - 3,500 kmUp to $430 per person
Over 3,500 kmUp to $650 per person

The law is complex, and there are always exceptions and special cases, so the easiest way to be sure how much compensation you’re owed, is to use our free compensation check.


Delays in Milan Malpensa Airport - What to Do

Unfortunately we can't always avoid delays or Milan Malpensa Airport cancellations — but we can tell you exactly what to do to improve your chances of getting compensated under EU law:

  • Collect proof of the delay or flight cancellation (e.g. emails from the airline, photos of the departure board).

  • Keep all your travel documents.

  • Ask your airline why your flight's been affected.

  • Ask the airline to pay for your meals and refreshments.

  • Pay attention to what the airline offers you — don't sign anything that would waive your right to compensation.

  • Keep all receipts that prove the disruption cost you extra money.

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

12/12/2024

7:10 PM

LX1623

Swiss International Air Lines

Milan (MXP)

Zurich (ZRH)

CanceledCheck Compensation

12/12/2024

6:00 PM

T79014

Twin Jet

Milan (MXP)

Marseille (MRS)

CanceledCheck Compensation

12/12/2024

2:35 PM

TK1896

Anadolujet

Milan (MXP)

Istanbul (IST)

CanceledCheck Compensation

12/12/2024

1:55 PM

EK206

Emirates

Milan (MXP)

Dubai (DXB)

CanceledCheck Compensation

12/12/2024

1:55 PM

T75414

Twin Jet

Milan (MXP)

Lyon (LYS)

CanceledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • LX1623

    Swiss International Air Lines

    Canceled

    Milan

    Zurich

    MXP

    ZRH

    12/12/2024

    7:10 PM

    Check Compensation
  • T79014

    Twin Jet

    Canceled

    Milan

    Marseille

    MXP

    MRS

    12/12/2024

    6:00 PM

    Check Compensation
  • TK1896

    Anadolujet

    Canceled

    Milan

    Istanbul

    MXP

    IST

    12/12/2024

    2:35 PM

    Check Compensation
  • EK206

    Emirates

    Canceled

    Milan

    Dubai

    MXP

    DXB

    12/12/2024

    1:55 PM

    Check Compensation
  • T75414

    Twin Jet

    Canceled

    Milan

    Lyon

    MXP

    LYS

    12/12/2024

    1:55 PM

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

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