Westjet Compensation for Delayed and Canceled Flights

When your Westjet flight is delayed or canceled, you may be entitled to compensation of up to $650 under European regulation EC 261. In this guide, you’ll learn about your rights as an air passenger, when you qualify for compensation, and how to file a claim.

AirHelp helps air passengers worldwide get what they’re owed, with no upfront fees. Check now for free whether you qualify for Westjet compensation.

European Regulation EC 261 applies to Westjet flights under the following conditions:

• ✔ Flights leaving from the EU: any Westjet flight that departs from an airport within the European Union (e.g., Paris, Berlin, or Rome) is protected under EC 261, no matter where it's headed.

• ❌ Flights from the US or Canada to Europe on Westjet: Westjet flights traveling from the United States or Canada to Europe are not protected by EC 261, since the airline is not EU-based and the flight originates outside the EU.

• ✔ Codeshare flights flown by EU Airlines: if your ticket is with Westjet, but your Canada-to-Europe journey is actually operated by a European carrier (like Iberia, Finnair, or another oneworld partner), then EC 261 does apply—because the airline flying the plane is based in the EU.

As a US or Canadian traveler, you have the same compensation rights under EC 261 when flying with Westjet on covered routes. You’re protected under European Regulation EC 261, so long as your flight departed from the EU. Westjet flights from the US or Canada to Europe are not covered unless the flight is operated by a European partner airline.

• You must receive food and drinks if delayed at the airport for over 2 hours, plus accommodation if overnight.

• If the delay upon arrival exceeds 3 hours, you may be entitled to compensation.

• Compensation ranges from $270 to $650, depending on the flight distance (e.g., $430 for flights between 1,500 and 3,500 km).

• If the delay exceeds 5 hours, you have the right to cancel your flight and receive a refund of the ticket. You are also entitled to a return flight to your original departure airport if necessary.

• 1-hour delay: what the law says →

• 2-hour delay: mandatory assistance →

• 3-hour delay: right to compensation →

• 5-hour delay: refund and compensation →

1-hour delay: what the law says

A delay of one hour does not entitle you to compensation or assistance from the airline in the form of meals and drinks. However, you have the right to be informed about the delay and its developments.

In certain situations, however, even a one-hour delay could, albeit indirectly, entitle you to compensation. For example, a one-hour delay could result in the loss of a connecting flight, or contribute to a total delay of more than 3 or 4 hours. If you think you fall into one of these categories, check your eligibility with our free compensation checker.

2-hour delay: mandatory assistance

If your Westjet flight is delayed by at least 2 hours and is 1500 km or less, you are entitled to assistance, which includes:

The airline must provide assistance free of charge, even in cases where it is not responsible for the delay – such as in the event of bad weather or other extraordinary circumstances.

3-hour delay: right to compensation

If your Westjet flight arrives 3 hours late or more, in addition to assistance, you may be entitled to compensation under European Regulation EC 261.

5-hour delay: refund and compensation

If the delay exceeds 5 hours, you have additional rights:

The right to a refund is in addition to the right to compensation.

Westjet flight delay compensation amounts are set by European Regulation EC 261 and determined by flight distance and length of delay, not ticket price:

• For short flights covering distances up to 1,500km, passengers are entitled to $270 per person.

• Medium-distance flights between 1,500km and 3,500km qualify for compensation of $430 per passenger.

• Long-haul flights over 3,500km have a tiered compensation structure: $650 per passenger for delays of 4 or more hours, and $325 per passenger for delays between 3 and 4 hours.

If you’re confused, here’s a simple table to help:

Westjet compensation calculator

Not sure how much you’re owed? Use our free compensation calculator below to see if you're eligible and determine the amount. Just enter your flight details and we’ll estimate your claim.

In the event of a Westjet flight cancellation, European Regulation EC 261 grants you certain immediate rights:

• Alternative transportation to get to your destination.

• Ticket refund if you decide not to travel.

• As with delays, you are also entitled to care and assistance, which includes meals, refreshments, communication rights, and hotel room and transportation to and from the airport if necessary.

In addition, you may be entitled to up to $650 in compensation.

When are you entitled to flight cancellation compensation?

In the event of flight cancellation, you are eligible for Westjet compensation if:

• You received a notice regarding cancellation less than 14 days before departure.

• The airline is responsible for the cancellation (e.g., operational issues or staff shortages).

• If you took a replacement flight, your new arrival time was significantly different to your original flight.

The airline can avoid paying compensation if they were able to offer you an alternative flight which would get you to your destination at a very similar time to your original arrival time.

As with delayed flights, the amount of compensation is based on flight distance, not ticket price, and ranges from $270 to $650 per passenger. However, in the case of canceled flights, eligibility for compensation also depends on the notice given, as well as the alternative flight offered. Here's how the rules break down based on timing:

There are two ways to claim compensation – direct via Westjet or via a third party expert like AirHelp.

Claiming via the airline

Every airline has its own individual claims process which should be somewhere on their website. You’ll need to gather all the documents about your flight, research the regulations to determine whether your claim is eligible, and then submit it and follow up.

If you don’t get a reply or you aren’t satisfied, you can escalate your claim to the relevant European national aviation authority (US authorities such as the DOT do not handle EC 261 claims). If that fails, you may want to consider hiring a lawyer and taking legal action through the courts.

Claiming with AirHelp

We handle everything for you, from start to finish so it’s as easy as possible to get your money.

The right to Westjet compensation for a disrupted flight depends on the airline’s responsibility. Airlines are not required to compensate passengers in cases of extraordinary circumstances, meaning situations beyond the airline's control. These include severe weather conditions, medical emergencies, airport staff strikes, political instability, bird strikes, acts of sabotage, security risks… you get the idea.

If you’re still unsure, the table below helps clarify when you might be eligible for compensation:

Under extraordinary circumstances, compensation is therefore off the table. However, other rights still apply, such as the right to care and assistance during your wait and, if applicable, the right to a ticket refund.

WestJet is one of Canada’s leading low-cost carriers, connecting travelers to more than 100 destinations across North America, Central America, the Caribbean, and Europe. Operating a modern fleet of over 180 aircraft, the airline is known for combining competitive fares with warm, friendly service and a travel experience designed for comfort and convenience.

Whether you’re flying for business or leisure, WestJet’s attentive cabin crew and customer-focused approach help ensure a smooth and pleasant journey. With flexible baggage options and a range of in-flight entertainment and amenities, passengers can enjoy a relaxing and enjoyable trip from takeoff to landing.

Book your next flight with WestJet and discover a high-quality, affordable way to travel.

Contact Information:

• Phone: 1-888-937-8538

• Email: [email protected]

• Address: 22 Aerial Place NE, Calgary, AB, Canada T2E 3J1