Reimbursement and Compensation: Virgin Atlantic

Regardless of whether you're at home or abroad when you find out about your Virgin Atlantic flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Virgin Atlantic should find you a new flight, or offer you a full refund.

But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Virgin Atlantic cancelled flight compensation to help make up for the disruption.

Under EU regulations, Virgin Atlantic should pay passengers up to $650 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.

Exceptions:
Virgin Atlantic will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.

Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Virgin Atlantic flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.

Whenever you're kept waiting by Virgin Atlantic flight delays, it's worth checking whether you're entitled to compensation for your time. If Virgin Atlantic is responsible for the delay, EU regulations say that passengers are owed up to $650 per person when they're delayed by 3 hours or more.

When you're claiming flight delay compensation, Virgin Atlantic will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Virgin Atlantic flight delay compensation claims with the exact delay time.

Exceptions:
Airlines like Virgin Atlantic do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.

You can learn more about what is and isn't included on our flight delay compensation page.

EC 261 is the EU regulation that covers situations like flight delays, cancellations, and overbookings. It lays out the care passengers can expect from airlines in the event of any of these disruptions, and it clearly states in what situations passengers are owed compensation.

Travelers are allowed to claim for past flights under EC 261 — often you can still claim for flights in the past 3 years.

The regulation applies to all flights that depart from a European airport, but as Virgin Atlantic is a European airline, passengers are given extra protection by EC 261, and flights into Europe are covered too, even when they depart from outside the EU.

Which Virgin Atlantic Flights are Covered by EC 261?

Table shows values in € as specified in EC 261

As with any law, there are exceptions and special circumstances that can affect each specific claim, including how much compensation is owed. AirHelp makes it simple to check compensation here.

Can I get a refund and compensation if my Virgin Atlantic flight was cancelled due to coronavirus?

Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.

Welcome to Virgin Atlantic, the award-winning airline that is dedicated to delivering exceptional flying experiences to its passengers. With a focus on comfort, style, and innovation, we offer flights to more than 30 destinations across the world, including the USA, Caribbean, Africa, and Asia. As a pioneer in the airline industry, we are committed to providing our passengers with an outstanding level of service that goes above and beyond their expectations. Our modern fleet of aircraft is equipped with state-of-the-art technology to ensure that your journey is as smooth and enjoyable as possible. Whether you're traveling for business or pleasure, our friendly and professional staff will be on hand to cater to your every need. From our delicious in-flight meals to our extensive range of entertainment options, we guarantee that your time with us will be unforgettable. Book your next flight with Virgin Atlantic and experience the ultimate in air travel. Contact us today to find out more. Contact Information: - Phone: 1-800-862-8621 - Email: [email protected] - Address: The Office, Manor Royal, Crawley, West Sussex, RH10 9NU, United Kingdom