Refunds, Reimbursement, and Compensation: Singapore Airlines - AirHelp

"We apologize for the inconvenience" is a typical response from airlines when a flight is delayed or cancelled. But for European departures at least you might be able to get your money back as well as claim flight delay or Singapore Airlines cancellation compensation under a law known as EC 261. In some circumstances, you could be owed as much as $650 (€600) per person, in addition to a full refund of your flight ticket.

Find out how much Singapore Airlines flight compensation you're owed.

While Singapore Airlines isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair Singapore Airlines compensation payout.

With any Singapore Airlines flight cancellation, you'll be offered an alternative flight to your destination, or you can get your money back with a full refund if that's what you'd prefer. But in addition, if your flight was cancelled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to $650 per person in compensation.

If Singapore Airlines was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.

Because there are these exceptions, the easiest way to check if you're owed Singapore Airlines cancelled flight compensation is to use our free compensation calculator.

If you've been on a late flight departing from a European airport, it's worth checking if you're owed Singapore Airlines flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to $650 per person in compensation from their airline.

It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.

One important exclusion is for those Singapore Airlines flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.

But if the delay is due to something they can control — such as a strike by Singapore Airlines staff, or a maintenance issue, you're entitled to make a flight delay compensation Singapore Airlines claim.

Europe's air passenger rights, EC 261, are among the most comprehensive in the world. They are designed to ensure airlines like Singapore Airlines take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.

All passengers on a flight departing from a European airport are covered by EC 261. However, as Singapore Airlines is not a European airline, they do not need to pay EC 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.

Which Singapore Airlines Flights are Covered by EC 261?

Table shows values in € as specified in EC 261

All paying passengers are treated equally by EC 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Can I get a refund and compensation if my Singapore Airlines flight was cancelled due to coronavirus?

Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.

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