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SAS Scandinavian Airlines

Whether you’ve had a delayed flight or canceled flight, if you want to make an SAS claim – you’ve come to the right place to get the SAS compensation you deserve. At AirHelp, we strive to take the burden off of air passengers whose flight experience has been disrupted and are consequently entitled to compensation.

Continue reading to learn how we can help you enforce your flight rights.

Check Compensation
Had a Delayed or Canceled Flight with SAS? Check Your Compensation

SAS Compensation

Try as they might to ensure every flight experience of their passengers is void of issues – unfortunately, SAS flight delays and cancellations happen.

Naturally, the airline tries to make every effort to stick to their advertised schedules, but sometimes things don’t go according to plan. When a flight takes an unexpected turn, AirHelp can often be the silver lining of air travel. This is because we help you get the SAS compensation you deserve from the airline if you have suffered a flight mishap and the airline is at fault.

Instead of the lengthy process of filling out an SAS claim form – enter your flight details into our free flight delay compensation calculator and it will inform you of whether you are eligible to make a claim. The calculator is also a helpful resource for showing how much the airline owes you in both SAS delay compensation or canceled flight compensation.

SAS Delay Compensation

Under EU regulation, EC 261 – which protects the rights of air passengers – not all flight delays are eligible for compensation.

According to the legislation, passengers are entitled to SAS delay compensation if their flight arrived at the final destination 3 hours after the scheduled estimated time of arrival.

There are plenty of other factors that determine whether you are eligible for claiming cash compensation for a flight delay. For instance, certain perks offered by the airline, like a voucher, could waive your right to SAS delay compensation. This is why it’s very important to be diligent and not sign any documents offered to you by an airline when there has been a flight issue without first reading the fine print.

If you want to avoid the hassle of working out if your SAS flight delay qualifies for delay compensation – our easy-to-use compensation calculator will do all the grunt work for you. And if our compensation checker confirms that you are indeed eligible for compensation for your flight mishap – our team of trusted industry experts can help you with your claim at each step of the way, making your life a whole lot easier.

SAS plane
Delayed Flight with SAS? Get Your SAS Compensation

SAS Cancelled Flight

Going through the ordeal of an SAS cancelled flight?

Under EU regulation, if you are an SAS passenger and your flight is canceled, plus:

  • You were not informed of your flight’s cancellation.
  • You were informed of the cancellation less than 14 days before departure.
  • You weren’t offered a rerouting option.

You could be eligible to claim for your SAS cancelled flight.

Generally speaking, when SAS cancels flights, the airline will attempt to rebook passengers onto another flight at no additional charge. In fact, in most cases of canceled flights, SAS will automatically try and rebook you onto another flight. You are entitled to request further changes if the alternative flight doesn’t work for you, or if you no longer wish to travel that route.

However, the situation is different if you need to cancel your flight. There is no compensation owed to you if it is your decision to cancel your flight. Tickets can usually be rebooked on SAS’s website. You may be asked to pay a rebooking fee and a handling charge, depending on the type of ticket you purchased. If you rebook a ticket that turns out to be more expensive than your original flight, you’ll need to pay the difference. As a general rule, as long as there are still seats available, you can usually rebook your ticket in the same fare class or higher.

Update: SAS Cancellations Due to Staffing Issues

If SAS has cancelled your flight due to their staffing issues, no matter if they were operated by SAS or any of their subcontractorsit’s important to be aware of your passenger rights. You could be eligible for up to $700 compensation.

Ensuring staff are available falls under the responsibility of the airline. As such you would be covered by EU regulation EC 261 which states that airlines must compensate their passengers for flight delays and cancellations. 

Use the ‘Check Compensation’ button to check, and to begin your claim.

Canceled Flight? Claim Up to $700 in Compensation Start Your Claim Now

How is SAS Compensation Calculated?

There is a popular misconception about SAS compensation which is the amount of compensation you are owed depends on the price of your ticket. It isn’t. According to EC 261, which elaborates on air passenger rights, when one makes an SAS claim, the amount of SAS compensation you are owed when you’ve suffered a flight delay is based on the distance of your flight.

Our helpful chart breaks down what you are owed based on the distance of your flight. The currency is given in Euros because EC 261 is an EU legislation.

And remember, when in doubt of how much SAS compensation you are owed, you can follow this link to our free compensation checker and find out in minutes how much you are entitled to for your SAS flight disruption.

  • €250 for flights delayed three hours or more, where the flying distance is less than 1,500km
  • €400 for flights delayed three hours or more, where the flying distance is between 1,500km and 3,500km - or more than 1,500km within the EU
  • €300 for flights delayed between three and four hours
  • €600 for flights delayed more than four hours where the flying distance is more than 3,500km - or between an EU and non-EU airport.

If your flight is delayed five hours or more, the airline legally has to give you all of the following:

  • A full refund for the flight
  • A full refund for other flights from the airline that you won't use in the same booking, eg an onward or return flight if you're part-way through a journey
  • A flight back to the airport you originally departed from
  • Food and drink
  • Access to phone calls and emails
  • Accommodation if you're delayed overnight, as well as journeys between the airport and the hotel.

When Are You Not Entitled to SAS Compensation?

According to EU legislation, there are some circumstances in which an SAS claim will not lead to SAS delay compensation.

This is when the delay or cancellation is due to “extraordinary circumstances,” which is loosely defined as scenarios beyond an airline’s control. These situations include, but are not limited to: lightning strikes, medical emergencies, and strikes by airport or air traffic control staff. However, if the airline staff members strike, then the affected flight qualifies for compensation because airline management is considered to be responsible for their employees’ behavior.

However, note that if an airline explains that a flight delay or cancellation occurs because of “technical difficulties” or “operational difficulties,” these circumstances do not count as “extraordinary circumstances.”

That means you are still eligible for SAS flight cancellation compensation/SAS delay compensation.

SAS Lost and Delayed Baggage Compensation

Unfortunately, circumstances like technical problems or bad weather can lead to baggage getting damaged or not arriving at the destination airport at the same time as the passenger.

SAS Delayed Baggage Compensation

If your baggage arrives later than expected and leads to dire consequences for your journey, you could be entitled to SAS delayed baggage compensation. Read our helpful list, which details the correct action to take and the documents you will need to hang on to in this situation.

SAS Lost Baggage Compensation

If you traveled on SAS Airlines and your luggage never arrived at the airport, you could be entitled to SAS lost baggage compensation.

We’ve written an article that gives a helpful list of all the important things to do if your baggage gets bashed up on a SAS flight, read the list here.

Why Should I Claim My Compensation with AirHelp?

Each year almost nine million passengers are entitled to compensation for delayed and cancelled flights as well as denied boarding and yet 87% of travellers don’t know their rights.

Only 66% of these people will file for the compensation that they legally deserve.

68% travelers feel uninformed by airlines following a flight disruption so AirHelp is the perfect solution for frustrated, time-poor passengers that have experienced delays that are out of their control, offering these travellers a hassle-free experience for gaining the compensation that is rightfully theirs.

I’m very happy of all your help and…

I’m very happy of all your help and services! Very professional, easy and fast.
Thanks again!

- Jorgen

I would fully recommend using AirHelp.

I would fully recommend using AirHelp to anyone who has experienced a cancelled flight. The communication was easy and the money that we were compensated with is now in my account. This is all after the airline refused any sort of compensation or real apology. Excellent work, folks.


- Family

About SAS Scandinavian Airlines

SAS, Scandinavian Airlines, is the biggest Swedish Airline. Scandinavian competitors include Finnair & Norwegian. The airline was founded 1946 and changed its name to SAS 1951.

SAS Scandinavian Airlines Headquarters

SAS, Scandinavian Airlines is headquartered in Stockholm, Sweden. The airline is a founding member of the Star Alliance group with other major airlines such as Lufthansa and Singapore Airlines.

Airline IATA Code: SK

Address: SAS Head Office, Frösundaviks Allé 1, 195 87 Stockholm, Sweden