Reimbursement and Compensation: HOP!
No-one wants to hear that their flight has been delayed, or even worse, cancelled. But if it has happened to you, we may be able to help you claim up to $650 (€600) per person in either HOP! delay compensation or HOP! cancellation compensation. We'll calculate how much you're eligible for under Europe's EC 261 regulation, and we make claiming it simple.
All airlines
All countries
No win, no fee
HOP! cancelled Flight Compensation
If you've heard your journey will be affected by HOP! flight cancellations it pays to know about Europe's EC 261 air passenger rights.
In an effort to discourage airlines from cancelling flights at the last minute, Europe introduced a set of clear air passenger rights known as EC 261. The sections on flight cancellation say that if an airline like HOP! cancels a flight less than 14 days before it was due to depart, they must pay out up to $650 in compensation to each affected passenger.
Because the laws focus on avoiding disruption to passengers, there is no HOP! flight cancellation compensation owed if you're offered a replacement flight that arrives at a very similar time to the original.
HOP! also won't have to pay compensation if there were extraordinary circumstances which made the cancellation necessary. For example, airlines are sometimes left no choice but to cancel flights due to an incident at the airport, or bad weather. Because the airline isn't responsible for the problem, they don't have to pay compensation. Although they must still offer passengers a replacement flight or full refund.
HOP! Flight Delay Compensation
European air passenger laws also help travelers when their flights have been delayed. If your flight landed at your final destination over 3 hours late you should check whether you are owed up to $650 per person in compensation.
It's worth checking what caused the HOP! flight delays — airlines are required to pay compensation whenever they are responsible for the delay. But if the delay was caused by an unavoidable situation which was out of their control, no compensation is owed.
If, for example, the delay is due to a technical issue, or operational problem, all delayed passengers are eligible for HOP! flight delay compensation. But if there's an incident at the airport, a strike by air traffic control staff, or bad weather en route there's no compensation available.
AirHelp is here to make flight delay compensation HOP! claims as straightforward as possible. Our compensation check tool will confirm what you're owed. On top of that, we have one of the world's biggest databases of flight stats to back up your claim. Another thing to note, is that you can usually claim for flights from as far back as 3 years ago as well.
What do EU Air Passenger Rights Say?
As HOP! has its headquarters in Europe, its passengers are offered a great deal of protection by EC 261, Europe's comprehensive air passenger rights.
All HOP! flights that depart from or land at European airports are covered by EC 261. That means passengers can expect care in the event that their flight is delayed, cancelled, or overbooked. And in some situations, they're owed compensation too.
Passengers are also entitled to claim for past flights — often you can still claim for flights that were affected in the past 3 years.
Which HOP! Flights are Covered by EC 261?
Covered by EC 261 | |
---|---|
Flights departing EU airports | ✔️ Yes |
Flights arriving at EU airports | ✔️ Yes |
How Much HOP! Flight Compensation?
Distance | Compensation |
---|---|
All flights under 1,500 km | Up to €250 per person |
Internal EU flights over 1,500 km | Up to €400 per person |
Non-internal EU flights between 1,500 - 3,500 km | Up to €400 per person |
Non-internal EU flights over 3,500 km | Up to €600 per person |
Table shows values in € as specified in EC 261
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
Can I get a refund and compensation if my HOP! flight was cancelled due to coronavirus?
Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.About HOP!
Qatar Airways reimbursement
TAAG Angola Airlines refund and reimbursement
Great Dane Airlines refund and reimbursement
Raya Airways refund and reimbursement
Solenta Aviation refund and reimbursement
Skyward Express refund and reimbursement
Sas Scandinavian Airlines reimbursement
Aerovias refund and reimbursement
Azores Airlines reimbursement
Zimex Aviation refund and reimbursement
Sun d'Or Airlines refund and reimbursement
Edelweiss Air reimbursement
JetBlue Airways refund and reimbursement
UTair refund and reimbursement
Pegas Fly refund and reimbursement
Smartlynx Airlines refund and reimbursement
Air Corsica refund and reimbursement
Royal Flight Airlines refund and reimbursement
NovoAir refund and reimbursement
Transaviabaltika refund and reimbursement
Rusline refund and reimbursement
Thai Airways refund and reimbursement
Novair refund and reimbursement
Air Tahiti refund and reimbursement
ALS Airlines refund and reimbursement
Air France reimbursement
Rwandair Express refund and reimbursement
Air Explore refund and reimbursement
Alajnihah AirTransport refund and reimbursement
Wizz Air reimbursement
AirHelp has been featured in: