AirHelp Score 2019

Global Airport Ranking

As the global air passenger rights expert, AirHelp knows where you fly from affects your journey. That’s why the AirHelp Score ranks the world’s airports according to which deliver on passenger experience. We’re here to help air passengers when travel doesn’t go to plan, so plan ahead and know what to expect next time you fly.

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Best airports for passenger experience

Hamad International Airport

Doha, Qatar

8.39 / 10

Tokyo International Airport

Tokyo, Japan

8.38 / 10

Athens International Airport 

Athens, Greece

8.38 / 10

Global Airport Ranking

AirlineLocationAirHelp Score
On-Time Performance
Service quality
Food and Shops
1.Hamad International AirportDoha, Qatar8.398.38.58.5
2.Tokyo International AirportTokyo, Japan8.388.48.48.4
3.Athens International Airport Athens, Greece8.388.198.7
4.Afonso Pena International AirportCuritiba, Brazil8.378.48.48.3
5.Gdańsk Lech Wałęsa AirportGdansk, Poland8.358.28.78.5
6.Moscow Sheremetyevo International AirportMoscow, Russia8.358.58.18
7.Singapore Changi AirportSingapore, Singapore8.277.89.28.7
8.Hyderabad Rajiv Gandhi International AirportHyderabad, India8.277.898.8
9.Tenerife North AirportTenerife, Spain8.268.28.48.2
10.Viracopos/Campinas International AirportCampinas, Brazil8.258.48.27.9
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How is the AirHelp Score calculated?

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On-Time Performance

We use the on-time performance statistics for every airport to calculate how likely it is that your flight will be on time.

Service quality

We asked thousands of people from around the world to tell us about customer service, queues and cleanliness at their local airports.

Food and Shops

Via extensive surveys we asked thousands of people to rate airports’ eating and shopping options.

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About AirHelp

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AirHelp is the world’s leading air passenger rights specialist.

Our mission is to help travelers get the compensation they deserve following a disrupted flight. We operate in over 30 countries and have helped more than 16 million travelers in the past 8 years.

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