AirHelp Score 2023

Global Airport Ranking

As the global expert in air passenger rights, we know that your experience in the airport affects the rest of your journey. That’s why we’ve ranked the world's airports in our latest annual AirHelp Score.

Also check our Global Airline Ranking

Top-rated airports

Muscat, Oman

Muscat International Airport

8.54 / 10

Recife, Brazil

Recife/Guararapes–Gilberto Freyre International Airport

8.49 / 10

Cape Town, South Africa

Cape Town International Airport

8.48 / 10

Global Airport Ranking

AirportLocationAirHelp Score
On-Time Performance
Customer Opinion
Food and Shops
1.Muscat International AirportMuscat, Oman8.548.48.78.9
2.Recife/Guararapes–Gilberto Freyre International AirportRecife, Brazil8.498.58.48.7
3.Cape Town International AirportCape Town, South Africa8.488.68.18.5
4.Brasília–Presidente Juscelino Kubitschek International AirportBrasília, Brazil8.438.68.18.1
5.Doha Hamad International AirportDoha, Qatar8.418.38.58.7
6.Osaka Itami International AirportOsaka, Japan8.378.78.17.8
7.Belém/Val-de-Cans International AirportBelém, Brazil8.368.58.28.2
8.Belo Horizonte Tancredo Neves International AirportBelo Horizonte, Brazil8.358.48.28.3
9.Tokyo Narita International AirportTokyo, Japan8.318.28.58.6
10.Amami AirportAmami, Japan8.278.57.98
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Best airports by country


Minneapolis-St. Paul International Airport



Seattle-Tacoma International Airport



Detroit Metropolitan Wayne County Airport


Best airports by region


Muscat International Airport



Bilbao Airport


North America

Minneapolis-St. Paul International Airport



Christchurch International Airport


South America

Recife/Guararapes–Gilberto Freyre International Airport


How is the AirHelp Score calculated?

Full methodology →

On-time performance

We use the on-time performance statistics for every airport to calculate how likely it is that your flight will be on time.

Customer service

We asked thousands of passengers in over 58 countries to tell us about staff, wait times, and cleanliness at the airports they visited most recently.

Food and shops

Via surveys we asked thousands of air passengers to rate the shops and restaurants at the airports they most recently visited.

Global Airline Ranking

We also rank the world's best-known airlines

See which ones do best for on-time arrivals, customer opinion, and treating passengers fairly when there are delays and cancellations.

See the airline ranking →


Here to help passengers with flight delays and cancellations.

Since 2013 we've helped 2 million passengers get compensated. We protect even more passengers around the world via AirHelp Plus, our membership service that offers fast payouts and lounge passes when flights get delayed, insurance on lost luggage, and 24/7 support in 18 languages.

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Press information

If you’re a member of the media and would like to get in touch, please email us at: [email protected]

Please note: We can only respond to press inquiries in English, French, German, Italian, Polish, Portuguese, Spanish, or Turkish.

Only media inquiries will receive a response. If you’re an AirHelp customer, please visit our Help page.

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.


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