Most asked questions

  • Am I entitled to compensation?

    If you recently experienced a delayed, canceled, or overbooked flight, you may be eligible for compensation. However, the laws differ quite a bit based on where you’re flying. Here’s a breakdown: If you’re flying within the US Flights within the US are only eligible for compensation if they are overbooked, you then are denied boarding, Read More...
  • Many times the airlines think they can get away with not paying rightful compensation. That is when we take legal action. There are many costs involved in taking legal action, but none for you. AirHelp will pay all the extra costs, including court fees and attorney’s fees. It does not matter, if the case is Read More...
  • How much am I entitled to?

    The amount of compensation depends on the distance of your flight. DELAY (at final destination after potential rebooking and/or re-routing) Distance less than 2 hours more than 2 hours more than 3 hours more than 4 hours never arrived Denied boarding* € 250 € 250 € 250 € 250 € 250 < 1500 km € Read More...
  • How much does it cost to use AirHelp?

    There is no cost at all, unless your claim is successful—we don’t get paid until you do. Our standard Service Fee is 25% of any compensation we help you get. If the airlines are uncooperative and we are forced to take legal action to secure your compensation, an additional Legal Action Fee may be deducted. Read More...