Most asked questions

  • Am I entitled to compensation?

    If you recently experienced a delayed, canceled, or overbooked flight, you may be eligible for compensation. However, the laws differ quite a bit based on where you’re flying. Here’s a breakdown: If you’re flying within the US Flights within the US are only eligible for compensation if they are overbooked, you then are denied boarding, Read More...
  • Many times the airlines think they can get away with not paying rightful compensation. That is when we take legal action. There are many costs involved in taking legal action, but none for you. AirHelp will pay all the extra costs, including court fees and attorney’s fees. It does not matter, if the case is Read More...
  • How much am I entitled to?

    The amount of compensation depends on the distance of your flight. DELAY (at final destination after potential rebooking and/or re-routing) Distance less than 2 hour more than 2 hour more than 3 hour more than 4 hour never arrived Denied boarding* € 250 € 250 € 250 € 250 € 250 < 1500 km € Read More...
  • How much does it cost?

    We take a 25% (including VAT) administration fee to cover claim expenses and to expand our services to help more air passengers around the world. If we’re unable to secure your compensation, the administration fee will not apply. We don’t get paid if you don’t get paid – it’s as simple as that! Compensation (€) Read More...