EU Airline Compensation
Delayed flights are a travel nightmare that everyone has experienced, but most passengers traveling in the European Union don't know they're entitled to EU airline compensation when their flight is delayed. When any flight departing from an airport in the European Union, is delayed, passengers can claim compensation, thanks to EC Regulation 261/2004.
This regulation was established in 2005 to preserve the rights of airline passengers in cases of delayed flights, cancellations, being denied boarding, or having their seat downgraded. Since then, legal cases have further defined the law practically and now we know when passengers can claim.
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Know your rights and claim compensation in case of delay
EC 261/2004 enables passengers on any European Union flight that is delayed to claim EU airline compensation. However, passengers don't have to board in Europe to get compensation. When passengers board a European airline in another continent that is delayed, they are still entitled to compensation according to the law. Furthermore, if passengers are delayed on an American or Asian airline that departs from European Union territory, they too are entitled to compensation.
The amount of money you are entitled to varies depending on the distance of your flight, but anyone who is delayed over 3 hours can claim some money back. Passengers who are traveling under 932 miles (1,500 km) can claim a maximum of 300 EUR, while the maximum is 600 EUR.
AirHelp is here to help you get compensation for flight delays and cancellations. Find out what you could be entitled to.
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About AirHelp
AirHelp is the world's largest air passenger rights organization, here to help air travelers secure compensation for delayed, canceled, or overbooked flights.
We make claiming compensation easy and stress-free. Whether you are unsure of your rights, lack the time, or simply want an expert to handle your entire claim for you, AirHelp can help you get what you are rightfully owed.
We operate on a no win, no fee basis, so you can check your compensation risk-free.
Claiming Compensation for Flight Delays and Cancellations
How do you know when you should claim compensation for a delayed or canceled flight? Though the law can be complicated, we're here to break it down for you:
Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
Canceled flights: you may be eligible for compensation if your flight was canceled less than 14 days before it was due to depart.
Overbookings: you are owed compensation any time you are denied boarding through no fault of your own — so long as you didn't voluntarily give up your seat.
We should note that if extraordinary circumstances were involved, arirlines are under no obligation to pay compensation. Examples of extraordinary circumstances include bad weather, travel restrictions, and air traffic control strikes. Though these situations cause delays and cancellations, the airline isn't at fault, so can't be expected to offer compensation.
Remember these are European flight regulations and so only apply to flights departing from an EU airport, or flights landing in the EU with a European airline. The table below makes it clear which flights are covered:
Claim up to $650 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.
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How Much Flight Compensation?
Distance | Compensation |
---|---|
All flights under 1,500 km | Up to $270 per person |
Internal EU flights over 1,500 km | Up to $430 per person |
Non-internal EU flights between 1,500 - 3,500 km | Up to $430 per person |
Non-internal EU flights over 3,500 km | Up to €600 per person |
Table shows values in € as specified in EC 261
In some circumstances the compensation amount may differ from the standard amounts shown above. The easiest way to find out what you’re owed is to use our Compensation Calculator.
What to Do if Your Flight is Delayed or Canceled
If you experience a flight delay or cancellation, here's what you should do:
Hold onto your boarding pass and other travel documents.
Ask why the flight was delayed or canceled.
Request food, drinks, and if necessary, free transport and hotel accommodation.
If you had a canceled flight, ask for an alternative flight or a refund.
Keep all receipts of any extra expenses you may have had, including necessary food, clothing, etc.
Be careful not to sign any waivers or accept vouchers that will require you to waive your right to compensation.
Recent delays and cancellations
Date | Flight number | Airline | Route | Status | ||
---|---|---|---|---|---|---|
10/19/2024 | 9:05 PM | ZH9817 | Shenzhen Airlines | SZX (SZX) Wuxi (WUX) | Canceled | Check Compensation |
10/19/2024 | 9:05 PM | CZ6777 | China Southern Airlines | HAK (HAK) Xian (XIY) | Canceled | Check Compensation |
10/19/2024 | 9:05 PM | ID6191 | Batik Air | UPG (UPG) Jakarta (CGK) | Canceled | Check Compensation |
10/19/2024 | 9:05 PM | HU7062 | Hainan Airlines | WUH (WUH) Haikou (HAK) | Canceled | Check Compensation |
10/19/2024 | 9:05 PM | GJ6041 | Zhejiang Loong Airlines Co. Ltd | HGH (HGH) Dalian (DLC) | Canceled | Check Compensation |
10/19/2024 | 9:05 PM | CA1436 | Air China | CKG (CKG) Beijing (PEK) | Canceled | Check Compensation |
10/19/2024 | 9:05 PM | CZ6766 | China Southern Airlines | PVG (PVG) Haikou (HAK) | Canceled | Check Compensation |
10/19/2024 | 9:05 PM | MF8058 | Xiamen Airlines Company | TNA (TNA) Fuzhou (FOC) | Canceled | Check Compensation |
10/19/2024 | 9:05 PM | ZH9817 | Shenzhen Airlines | SZX (SZX) Wuxi (WUX) | Canceled | Check Compensation |
10/19/2024 | 9:05 PM | CZ6436 | China Southern Airlines | CSX (CSX) Dalian (DLC) | Canceled | Check Compensation |
- Canceled
ZH9817
•Shenzhen Airlines
Shenzhen
••Wuxi
SZX
WUX
Check Compensation10/19/2024
9:05 PM
- Canceled
CZ6777
•China Southern Airlines
Haikou
••Xian
HAK
XIY
Check Compensation10/19/2024
9:05 PM
- Canceled
ID6191
•Batik Air
Ujung Pandang
••Jakarta
UPG
CGK
Check Compensation10/19/2024
9:05 PM
- Canceled
HU7062
•Hainan Airlines
Wuhan
••Haikou
WUH
HAK
Check Compensation10/19/2024
9:05 PM
- Canceled
GJ6041
•Zhejiang Loong Airlines Co. Ltd
Hangzhou
••Dalian
HGH
DLC
Check Compensation10/19/2024
9:05 PM
- Canceled
CA1436
•Air China
Chongqing
••Beijing
CKG
PEK
Check Compensation10/19/2024
9:05 PM
- Canceled
CZ6766
•China Southern Airlines
Shanghai
••Haikou
PVG
HAK
Check Compensation10/19/2024
9:05 PM
- Canceled
MF8058
•Xiamen Airlines Company
Jinan
••Fuzhou
TNA
FOC
Check Compensation10/19/2024
9:05 PM
- Canceled
ZH9817
•Shenzhen Airlines
Shenzhen
••Wuxi
SZX
WUX
Check Compensation10/19/2024
9:05 PM
- Canceled
CZ6436
•China Southern Airlines
Changsha
••Dalian
CSX
DLC
Check Compensation10/19/2024
9:05 PM
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