You have the Right to Reimbursement and Compensation: Xiamen Airlines

There are few things as frustrating as hearing that your flight was delayed — or worse, cancelled. A disrupted flight can wreak havoc on your journey and completely ruin your travel plans. You may be left stranded at the airport, missing out on bookings that you have already paid for — such as tours, events, and concerts. Sometimes, you may even miss out on special events at your destination, such as a wedding or an important business meeting.

If your flight was departing from an EU airport, however, you’re in luck. You can claim for Xiamen Airlines flight compensation. Though Xiamen Airlines is not a European airline, when departing from an EU airport, its flights are covered by a law called EC 261, an air passenger rights regulation that protects travelers.

According to EC 261, when your flight is eligible you can get up to $700 (€600) in compensation per passenger. This includes for delays of more than 3 hours and cancellations that were announced less than 14 days before departure.

EC 261 is not limited to just Xiamen Airlines compensation either. The law also requires airlines to provide essential free food, drink, and lodgings for their passengers while they wait.

Though EC 261 is one of the world’s most comprehensive air passenger rights regulations, not all disrupted flights are eligible for flight delay compensation from Xiamen Airlines.

As mentioned before, only Xiamen Airlines flight delays that occur while departing from an EU airport are covered. If your flight departed from a non-EU airport, EC 261 does not provide coverage.

Another notable exception is if the flight was disrupted by extraordinary circumstances, which are situations over which the airline has no control. This includes severe weather conditions, medical emergencies, security threats, political unrest, and airport staff strikes.

It is important to note, however, that strikes conducted by airline employees are not considered extraordinary circumstances, as the airline is deemed to be responsible for the actions of their staff.

And when it comes to Xiamen Airlines flight cancellation compensation, only significant delays count — if Xiamen Airlines manages to provide you with a replacement flight that gets you in at a similar time to your original arrival schedule, they are not obligated to pay.

When claiming for Xiamen Airlines cancelled flight compensation, be sure to ask questions at the airport — ask how long your flight is expected to be delayed and the cause behind the delay or cancellation, if it hasn’t already been announced.

You will want to hold onto your documents as well — including your boarding pass and flight confirmation. You can even take photos of the departure board as proof that your flight was delayed.

Be sure to ask for food and refreshments while you wait. And if needed, ask for accommodation and transport to and from the airport until it is time to depart. This is especially important for long waits overnight.

And of course, use AirHelp to check if your flight is covered.

Which Xiamen Airlines Flights are Covered by EC 261?

Table shows values in € as specified in EC 261

When it comes to determining exactly how much compensation you are owed, the distance traveled is what is important. EC 261 has set specific amounts for how much each passenger can receive, though exceptions and special cases may apply in some circumstances.

Can I get a refund and compensation if my Xiamen Airlines refund and reimbursement flight was cancelled due to coronavirus?

Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.

Welcome to Xiamen Airlines, one of China's premier airlines offering exceptional service and world-class amenities. With a strong focus on safety and quality, we strive to provide our passengers with the most comfortable and enjoyable travel experience possible. Our modern fleet of aircraft is equipped with the latest technology and our friendly and professional staff is dedicated to ensuring that your journey with us is seamless and stress-free. Whether you're traveling for business or pleasure, Xiamen Airlines offers a wide range of flights to destinations across China and the world. From Beijing to Sydney, and from Vancouver to Amsterdam, we connect you to some of the most exciting places on Earth. Our frequent flyer program, Egret Club, allows you to earn points and redeem them for free flights, upgrades, and other exclusive benefits. Experience the best of Chinese hospitality with Xiamen Airlines and book your next flight with us now. For more information about our services and fares, visit our website or contact us directly. Contact Information: - Website: www.xiamenair.com - Phone: +86 592 2226666 - Email: [email protected]