How to get Reimbursement and Compensation: Royal Brunei Airlines


How can you get Royal Brunei Airlines delay compensation? AirHelp can help you understand your rights and make a claim for up to $700 (€600) per person. We have helped millions of passengers get the compensation they are owed, hassle-free. We handle all legal matters and paperwork for you — so that you don’t have to.

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What are your Rights When it Comes to Royal Brunei Airlines Flight Compensation?

Flight delays and cancellations do happen, and oftentimes, there is very little that air passengers can do about it.

However, for flights that are departing within the EU, you may be able to claim for Royal Brunei Airlines flight compensation, even though they are not a European airline. This is because of a regulation known as EC 261.

According to this regulation, all flights departing from an EU airport are protected, which means that you can claim Royal Brunei Airlines compensation in the event of a delay, cancellation, or overbooking. Unfortunately, though the departures are covered, the same cannot be said for arrivals. If your Royal Brunei Airlines flight arrives in the EU from an airport that is outside of the EU, you are not covered by EC 261.

You can find out more about your rights here.

Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.

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Getting Royal Brunei Airlines Flight Delay Compensation

Flight delays are never fun. The stress, the confusion, the long hours waiting at the airport — it can be extremely frustrating and even cause you to miss out on pre-planned tours, events, and other time-sensitive engagements at your destination.

Generally, you are eligible for flight delay compensation from Royal Brunei Airlines if you are departing from an EU airport, and if you are delayed by more than 3 hours. Depending on the length of the delay and the distance traveled, you can get up to $700 in compensation.

You are also entitled to receive care including free food, refreshments, and, during lengthier delays, a hotel room, as well as free transfers to and from the airport.

However, not all Royal Brunei Airlines flight delays are eligible for compensation. One notable exception is in cases known as extraordinary circumstances, which include bad weather; as well as health, safety, or security threats; and airport personnel strikes and political unrest. In these cases, Royal Brunei Airlines might have no choice but to delay the flight to ensure the safety of its passengers.

Learn more about flight delays here.

Don’t miss out on the Royal Brunei Airlines flight delay compensation you are owed.

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Getting Royal Brunei Airlines cancelled Flight Compensation

You can get up to $700 in Royal Brunei Airlines flight cancellation compensation, provided that your flight was cancelled less than 14 days before you were set to depart, and that the airline was considered responsible for the issue. The flight must also have been scheduled to depart from an EU airport. You can check what is covered in the table below.

If you think you're eligible for Royal Brunei Airlines flight cancellation compensation, be sure to hold onto all of your flight documents. Remember that you have the right to care — which means that the airline must provide you with necessary food, refreshment, and lodgings while you wait for your replacement flights.

You are entitled to a replacement flight to your final destination free of charge — if you choose to travel. Otherwise, you also have the option to ask for a refund.

There are exceptions to receiving compensation, however — if your replacement flight arrives at a similar time to your original arrival time, Royal Brunei Airlines is not obligated to pay compensation. You only receive compensation for lost time.

Learn more here.

Which Royal Brunei Airlines Flights are Covered by EC 261?

Covered by EC 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ❌ No

How Much Royal Brunei Airlines flight compensation can you Expect?

All flights under 1,500 kmUp to €250 per person
Internal EU flights over 1,500 kmUp to €400 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to €400 per person
Non-internal EU flights over 3,500 kmUp to €600 per person

Table shows values in € as specified in EC 261

If your disrupted flight meets all the requirements of EC 261, you can expect to receive up $700, depending on the travel distance of your flight. However, there may be a few exceptions, so be sure to check with our Compensation Checker. You can claim for flights that occurred in the past 3 years.

Can I get a refund and compensation if my Royal Brunei Airlines refund and reimbursement flight was cancelled due to coronavirus?

Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.

About Royal Brunei Airlines

Royal Brunei Airlines is the national carrier of Brunei Darussalam, and has been serving the skies since 1974. With a fleet of modern aircraft and a team of experienced professionals, we provide our passengers with safe, reliable, and comfortable travel to over 20 destinations across Asia, Australia, the Middle East, and the United Kingdom. Our commitment to service excellence is reflected in our numerous awards, including the “Best Airline Staff in Asia Pacific” and “Skytrax 4-Star Airline” accolades. Whether you’re traveling for business or leisure, Royal Brunei Airlines offers a premium experience with our comfortable seats, in-flight entertainment, and delicious cuisine. We also provide personal attention to our passengers with special needs. Book your next flight with Royal Brunei Airlines today and experience the royal treatment in the skies! Contact Information: - Website: - Contact Centre: +673 221 2222 - Email: [email protected] - Social Media: Facebook, Twitter, Instagram: @RoyalBruneiAir - Head Office: Royal Brunei Airlines Sdn Bhd, RBA Plaza, Jalan Sultan Mahmud, Bandar Seri Begawan BS8711, Brunei Darussalam.

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