Alaska Airlines Compensation for Delayed and Canceled Flights

When your Alaska Airlines flight is delayed or canceled, you may be entitled to compensation of up to $600 under UK regulation UK 261. In this guide, you’ll learn about your rights as an air passenger, when you qualify for compensation, and how to file a claim.

AirHelp helps air passengers worldwide get what they’re owed, with no upfront fees. Check now for free whether you qualify for Alaska Airlines compensation.

As a US traveler, you have the same compensation rights under UK 261 when flying with Alaska Airlines on covered routes. You’re protected under UK Regulation 261, so long as your flight departed from the UK or arrived in the UK or the EU on a Alaska Airlines flight.

• You must receive food and drinks if delayed at the airport for over 2 hours, plus accommodation if overnight.

• If the delay upon arrival exceeds 3 hours, you may be entitled to compensation.

• Compensation ranges from $270 to $600, depending on the flight distance (e.g., $430 for flights between 1,500 and 3,500 km).

• If the delay exceeds 5 hours, you have the right to cancel your flight and receive a refund of the ticket. You are also entitled to a return flight to your original departure airport if necessary.

• 1-hour delay: what the law says →

• 2-hour delay: mandatory assistance →

• 3-hour delay: right to compensation →

• 5-hour delay: refund and compensation →

1-hour delay: what the law says

A delay of one hour does not entitle you to compensation or assistance from the airline in the form of meals and drinks. However, you have the right to be informed about the delay and its developments.

In certain situations, however, even a one-hour delay could, albeit indirectly, entitle you to compensation. For example, a one-hour delay could result in the loss of a connecting flight, or contribute to a total delay of more than 3 or 4 hours. If you think you fall into one of these categories, check your eligibility with our free compensation checker.

2-hour delay: mandatory assistance

If your Alaska Airlines flight is delayed by at least 2 hours and is 1500 km or less, you are entitled to assistance, which includes:

The airline must provide assistance free of charge, even in cases where it is not responsible for the delay – such as in the event of bad weather or other extraordinary circumstances.

3-hour delay: right to compensation

If your Alaska Airlines flight arrives 3 hours late or more, in addition to assistance, you may be entitled to compensation under UK 261.

5-hour delay: refund and compensation

If the delay exceeds 5 hours, you have additional rights:

The right to a refund is in addition to the right to compensation.

Alaska Airlines flight delay compensation amounts are set by UK 261 and determined by flight distance and length of delay, not ticket price:

• For short flights covering distances up to 1,500km, passengers are entitled to $270 per person.

• Medium-distance flights between 1,500km and 3,500km qualify for compensation of $430 per passenger.

• For long-haul flights over 3,500km, passengers can receive up to $600 in compensation.

If you’re confused, here’s a simple table to help:

Alaska Airlines compensation calculator

Not sure how much you’re owed? Use our free compensation calculator below to see if you're eligible and determine the amount. Just enter your flight details and we’ll estimate your claim.

In the event of a Alaska Airlines flight cancellation, UK Regulation 261 grants you certain immediate rights:

• Alternative transportation to get to your destination.

• Ticket refund if you decide not to travel.

• As with delays, you are also entitled to care and assistance, which includes meals, refreshments, communication rights, and hotel room and transportation to and from the airport if necessary.

In addition, you may be entitled to up to $600 in compensation.

When are you entitled to flight cancellation compensation?

In the event of flight cancellation, you are eligible for Alaska Airlines compensation if:

• You received a notice regarding cancellation less than 14 days before departure.

• The airline is responsible for the cancellation (e.g., operational issues or staff shortages).

• If you took a replacement flight, your new arrival time was significantly different to your original flight.

The airline can avoid paying compensation if they were able to offer you an alternative flight which would get you to your destination at a very similar time to your original arrival time.

As with delayed flights, the amount of compensation is based on flight distance, not ticket price, and ranges from $270 to $600 per passenger. However, in the case of canceled flights, eligibility for compensation also depends on the notice given, as well as the alternative flight offered. Here's how the rules break down based on timing:

There are two ways to claim compensation – direct via Alaska Airlines or via a third party expert like AirHelp.

Claiming via the airline

Every airline has its own individual claims process which should be somewhere on their website. You’ll need to gather all the documents about your flight, research the regulations to determine whether your claim is eligible, and then submit it and follow up.

If you don’t get a reply or you aren’t satisfied, you can escalate your claim to the relevant national aviation authority (for example, the UK authority if your flight departed from the United Kingdom: US authorities such as the DOT do not handle UK 261 claims). If that fails, you may want to consider hiring a lawyer and taking legal action through the courts.

Claiming with AirHelp

We handle everything for you, from start to finish so it’s as easy as possible to get your money.

The right to Alaska Airlines compensation for a disrupted flight depends on the airline’s responsibility. Airlines are not required to compensate passengers in cases of extraordinary circumstances, meaning situations beyond the airline's control. These include severe weather conditions, medical emergencies, airport staff strikes, political instability, bird strikes, acts of sabotage, security risks… you get the idea.

If you’re still unsure, the table below helps clarify when you might be eligible for compensation:

Under extraordinary circumstances, compensation is therefore off the table. However, other rights still apply, such as the right to care and assistance during your wait and, if applicable, the right to a ticket refund.

Alaska Airlines, established in 1932, is a leading American airline with a vast fleet of over 200 aircraft. It is headquartered in Seattle, Washington, and has grown from a small regional carrier to a major airline. Now it serves over 120 destinations, including significant operations on the West Coast, Alaska, and Hawaii.

Alaska Airlines is a member of the Oneworld alliance, allowing passengers to benefit from global connectivity through partner airlines. The airline is also committed to innovation, safety, and environmental responsibility.

Contact information:

• Website: https://www.alaskaair.com/

• Online support: via the "Help" or "Manage My Booking" section on the website

• Headquarters Address: 19300 International Blvd, SeaTac, WA 98188, USA.