Reimbursement and Compensation: Air New Zealand

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NZ

If you’ve experienced flight delays or cancellations with Air New Zealand, you may be entitled to receive up to $650 in compensation per person.

Air New Zealand’s latest on-time performance data reveals that out of 0 flight departures in the last 24 hours, 0.00% departed on time.

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Air New Zealand: Flights Canceled Today

How many flights were canceled today?

  • According to our most recent data Air New Zealand canceled 0 flights in 24 hours.

  • 0.00% of domestic flights and 0.00% of international flights have been canceled.

  • If your flight was canceled and you had less than 14 days notice, you could be owed up to $650 compensation. Check here.

Flight Cancellation Compensation Air New Zealand

Regardless of whether you're at home or abroad when you find out about your Air New Zealand flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Air New Zealand should find you a new flight, or offer you a full refund.

But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Air New Zealand cancelled flight compensation to help make up for the disruption.

Under UK and EU regulations, Air New Zealand should pay passengers up to $650 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.

Exceptions:
Air New Zealand will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.

Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Air New Zealand flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.

Delayed or canceled flight with Air New Zealand? Find out if you're owed up to $650 in compensation

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Air New Zealand: Flight Delays Today

How many flights were delayed today?

  • Our latest data shows that over a 24-hour period, 0 Air New Zealand flights were delayed 3 hours or more.

  • Of 0 flights, 0.00% were delayed over 3 hours. That rate was 0.00% for international flights.

  • Passengers who arrive at their destination over 3 hours late could be owed compensation. Check your flight.

Air New Zealand Flight Delay Compensation

Whenever you're kept waiting by Air New Zealand flight delays, it's worth checking whether you're entitled to compensation for your time. If Air New Zealand is responsible for the delay, EU regulations say that passengers are owed up to $650 per person when they're delayed by 3 hours or more.

When you're claiming flight delay compensation, Air New Zealand will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Air New Zealand flight delay compensation claims with the exact delay time.

Exceptions:
Airlines like Air New Zealand do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.

You can learn more about what is and isn't included on our flight delay compensation page.

You can claim up to $650 in compensation even for 3 years old flights.

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Air Passenger Rights and Flight Compensation

Even though Air New Zealand is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Air New Zealand are protected by EC 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, Air New Zealand cancellation compensation, or overbooking compensation if Air New Zealand is responsible for the issue. That's in addition to their rights to a flight refund.

Unfortunately, the same protections don't apply for flights going the other way. Air New Zealand passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which Air New Zealand Flights are Covered by EC 261?

Covered by EC 261
Flights departing EU airportsYes
Flights arriving at EU airportsNo

How Much Air New Zealand Compensation?

DistanceCompensation
All flights under 1,500 km Up to €250 per person
Internal EU flights over 1,500 km Up to €400 per person
Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person
Non-internal EU flights over 3,500 km Up to €600 per person

Table shows values in € as specified in EC 261. Distances and amounts are similar under UK law.

There are exceptions and special circumstances which may impact how much compensation Air New Zealand owes in your case. The easiest way to find out what you’re owed is to use our free compensation check.

Flight statistics: delays and cancellations of Air New Zealand

Punctuality of Air New Zealand (24 hours):

Total flights: 0
On-time flights: 0
Punctuality rate: about 0.00% of all flights were on time
Long delays (greater than 3 hours): 0
Flight cancellations: 0

The number of flights shown is an estimate based on internal and third-party databases.

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

12/12/2024

12:00 PM

NZ5323

Air New Zealand

Wellington (WLG)

Nelson (NSN)

CanceledCheck Compensation

12/12/2024

11:30 AM

NZ5785

Air New Zealand

Rotorua (ROT)

Christchurch (CHC)

CanceledCheck Compensation

12/12/2024

11:30 AM

NZ5785

Air New Zealand

Rotorua (ROT)

Christchurch (CHC)

CanceledCheck Compensation

12/12/2024

10:55 AM

QF1653

Qantas Airways

Broome (BME)

Perth (PER)

CanceledCheck Compensation

12/12/2024

10:30 AM

QF434

Qantas Airways

Melbourne (MEL)

Sydney (SYD)

CanceledCheck Compensation

12/12/2024

10:00 AM

QF1631

Qantas Airways

Paraburdoo (PBO)

Perth (PER)

CanceledCheck Compensation

12/12/2024

9:50 AM

NZ5267

Air New Zealand

Kerikeri (KKE)

Auckland (AKL)

CanceledCheck Compensation

12/12/2024

9:20 AM

NZ132

Air New Zealand

Melbourne (MEL)

Auckland (AKL)

CanceledCheck Compensation

12/12/2024

9:20 AM

NZ132

Air New Zealand

Melbourne (MEL)

Auckland (AKL)

CanceledCheck Compensation

12/12/2024

9:20 AM

NZ132

Air New Zealand

Melbourne (MEL)

Auckland (AKL)

CanceledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • NZ5323

    Air New Zealand

    Canceled

    Wellington

    Nelson

    WLG

    NSN

    12/12/2024

    12:00 PM

    Check Compensation
  • NZ5785

    Air New Zealand

    Canceled

    Rotorua

    Christchurch

    ROT

    CHC

    12/12/2024

    11:30 AM

    Check Compensation
  • NZ5785

    Air New Zealand

    Canceled

    Rotorua

    Christchurch

    ROT

    CHC

    12/12/2024

    11:30 AM

    Check Compensation
  • QF1653

    Qantas Airways

    Canceled

    Broome

    Perth

    BME

    PER

    12/12/2024

    10:55 AM

    Check Compensation
  • QF434

    Qantas Airways

    Canceled

    Melbourne

    Sydney

    MEL

    SYD

    12/12/2024

    10:30 AM

    Check Compensation
  • QF1631

    Qantas Airways

    Canceled

    Paraburdoo

    Perth

    PBO

    PER

    12/12/2024

    10:00 AM

    Check Compensation
  • NZ5267

    Air New Zealand

    Canceled

    Kerikeri

    Auckland

    KKE

    AKL

    12/12/2024

    9:50 AM

    Check Compensation
  • NZ132

    Air New Zealand

    Canceled

    Melbourne

    Auckland

    MEL

    AKL

    12/12/2024

    9:20 AM

    Check Compensation
  • NZ132

    Air New Zealand

    Canceled

    Melbourne

    Auckland

    MEL

    AKL

    12/12/2024

    9:20 AM

    Check Compensation
  • NZ132

    Air New Zealand

    Canceled

    Melbourne

    Auckland

    MEL

    AKL

    12/12/2024

    9:20 AM

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

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