Refunds, Reimbursement, and Compensation: Air Canada

AirHelpAirlines
AC

It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to $650 (€600) per person in Air Canada compensation, in addition to your right to a refund or reimbursement. That's because of an EU law which allows passengers to claim flight cancellation or Air Canada delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Air Canada simple!

Departure airport

Final destination airport

Check Compensation

or

Scan your boarding pass barcode
Upload boarding pass

All airlines

All countries

No Win, No Fee


Air Canada Flight Delay Compensation

Any Air Canada flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as EC 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary. In some cases, such as when your delay turns into a cancellation, you may also request a refund of your ticket — especially if the replacement flight no longer suits your travel goals.

But more than that, if Air Canada is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Air Canada flight delay compensation. Don’t miss out on up to $650 per person.

We make claiming compensation for Air Canada flight delays as easy as possible. Our free Compensation Calculator, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

Delayed or cancelled flight with Air Canada? Find out if you're owed up to $650 in compensation

All airlines

All countries

No Win, No Fee


Air Canada cancelled Flight Compensation

In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

Passengers due to depart from a European airport are always entitled to a full refund if their flight is cancelled and Air Canada can't offer an acceptable replacement. Additionally, for any Air Canada flight cancellation less than 14 days before the flight, passengers may also be eligible for Air Canada flight cancellation compensation, up to $650 per person.

That's unless there were some kind of extraordinary circumstances which gave Air Canada no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Air Canada also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Claim up to $650 in compensation if your flight has been delayed, cancelled, or overbooked within the last 3 years.

All airlines

All countries

No Win, No Fee


Flight Compensation and Air Passenger Rights

Even though Air Canada is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Air Canada are protected by EC 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, Air Canada cancellation compensation, or overbooking compensation if Air Canada is responsible for the issue. That's in addition to their rights to a flight refund.

Unfortunately, the same protections don't apply for flights going the other way. Air Canada passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which Air Canada Flights are Covered by EC 261?

Covered by EC 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ❌ No

How Much Air Canada Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to $270 per person
Internal EU flights over 1,500 kmUp to $430 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to $430 per person
Non-internal EU flights over 3,500 kmUp to €600 per person

Table shows values in € as specified in EC 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Can I get a refund and compensation if my Air Canada flight was cancelled due to coronavirus?

Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.


About Air Canada

Air Canada is Canada's largest airline and a leading global carrier. With a fleet of over 400 aircraft, Air Canada serves over 200 destinations worldwide. We are committed to providing our passengers with the highest level of comfort and safety, with state-of-the-art aircraft and award-winning service. From our world-class Business Class to our Economy Class, we offer a range of products and services to meet the needs of all our passengers. Whether you're traveling for business or leisure, Air Canada has the right flight for you. Book your next flight with us and experience the comfort and convenience of flying with Canada's flag carrier. Contact Information: - Website: www.aircanada.com - Phone number: 1-888-247-2262 - Email: [email protected] - Address: Air Canada Centre, PO Box 14000, Station Airport, Montreal, QC H4Y 1H4, Canada

Use AirHelp to claim your compensation

All airlines

All countries

No Win, No Fee


Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

12/12/2024

3:35 AM

MS714

Egyptair

Beirut (BEY)

Cairo (CAI)

CanceledCheck Compensation

12/11/2024

11:25 PM

MS713

Egyptair

Cairo (CAI)

Beirut (BEY)

CanceledCheck Compensation

12/11/2024

11:20 PM

MS739

Egyptair

Cairo (CAI)

Amman (AMM)

CanceledCheck Compensation

12/11/2024

10:30 PM

AC1978

Air Canada

Montreal (YUL)

Quebec (YQB)

CanceledCheck Compensation

12/11/2024

10:20 PM

SN204

Brussels Airlines

Dakar (DSS)

Brussels (BRU)

CanceledCheck Compensation

12/11/2024

9:59 PM

UA3617

United Airlines

Newark (EWR)

Norfolk (ORF)

CanceledCheck Compensation

12/11/2024

9:45 PM

AC2275

Air Canada

Halifax (YHZ)

Ottawa (YOW)

CanceledCheck Compensation

12/11/2024

8:45 PM

AC7721

Air Canada

Bathurst (CA) (ZBF)

Montreal (YUL)

CanceledCheck Compensation

12/11/2024

8:40 PM

SN204

Brussels Airlines

Banjul (BJL)

Dakar (DSS)

CanceledCheck Compensation

12/11/2024

8:15 PM

UA4515

United Airlines

Newark (EWR)

Greensboro (GSO)

CanceledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • MS714

    Egyptair

    Canceled

    Beirut

    Cairo

    BEY

    CAI

    12/12/2024

    3:35 AM

    Check Compensation
  • MS713

    Egyptair

    Canceled

    Cairo

    Beirut

    CAI

    BEY

    12/11/2024

    11:25 PM

    Check Compensation
  • MS739

    Egyptair

    Canceled

    Cairo

    Amman

    CAI

    AMM

    12/11/2024

    11:20 PM

    Check Compensation
  • AC1978

    Air Canada

    Canceled

    Montreal

    Quebec

    YUL

    YQB

    12/11/2024

    10:30 PM

    Check Compensation
  • SN204

    Brussels Airlines

    Canceled

    Dakar

    Brussels

    DSS

    BRU

    12/11/2024

    10:20 PM

    Check Compensation
  • UA3617

    United Airlines

    Canceled

    Newark

    Norfolk

    EWR

    ORF

    12/11/2024

    9:59 PM

    Check Compensation
  • AC2275

    Air Canada

    Canceled

    Halifax

    Ottawa

    YHZ

    YOW

    12/11/2024

    9:45 PM

    Check Compensation
  • AC7721

    Air Canada

    Canceled

    Bathurst (CA)

    Montreal

    ZBF

    YUL

    12/11/2024

    8:45 PM

    Check Compensation
  • SN204

    Brussels Airlines

    Canceled

    Banjul

    Dakar

    BJL

    DSS

    12/11/2024

    8:40 PM

    Check Compensation
  • UA4515

    United Airlines

    Canceled

    Newark

    Greensboro

    EWR

    GSO

    12/11/2024

    8:15 PM

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

AirHelp has been featured in:

USA Today LogoWSJ LogoWashington Post

AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

Sign up for our newsletter

Get the latest tips and advice delivered straight to your inbox

Copyright © 2024 AirHelp

Check Compensation

All airlines