EU Flight Delay Compensation Form

If your flight has been delayed for more than three hours, you will need to fill out and submit an Air Passenger Rights EU Complaints Form to claim compensation. This simple form should be sent to the operating airline (presuming it was an EU airline or an airline operating a flight within an EU country). If passengers do not receive a reply from the operating airline within 6 weeks, or they receive a reply but are not satisfied with it, then a copy of the filled-out form should be sent directly to the relevant national enforcement body for aviation regulations.

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What to know about submitting a claim for compensation

The EU flight delay compensation form is an official EU document and should be submitted by the passenger themselves, although AirHelp may submit it on a passenger's behalf. However, it is more effective in most cases if the passenger submits the form personally. The main details required by the claim form are specific flight details (flight number, ticket confirmation number, departure and arrival time, etc.), personal passenger details, and statements declaring that the passenger presented themselves at both the check-in counter and boarding gate on time. It must be signed and dated.

The relevant EU Member State's national enforcement body is means the country of departure for flights within the EU, the country of arrival for flights departing outside the EU but terminating within the EU, or the country where the airline is headquartered if the flight was operated entirely outside the EU, but by an EU airline.

AirHelp is here to help you get compensation for flight delays and cancellations. Find out what you could be entitled to.

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About AirHelp

AirHelp is the world's largest air passenger rights organization, here to help air travelers secure compensation for delayed, canceled, or overbooked flights.

We make claiming compensation easy and stress-free. Whether you are unsure of your rights, lack the time, or simply want an expert to handle your entire claim for you, AirHelp can help you get what you are rightfully owed.

We operate on a no win, no fee basis, so you can check your compensation risk-free.


Claiming Compensation for Flight Delays and Cancellations

How do you know when you should claim compensation for a delayed or canceled flight? Though the law can be complicated, we're here to break it down for you:

Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
Canceled flights: you may be eligible for compensation if your flight was canceled less than 14 days before it was due to depart.
Overbookings: you are owed compensation any time you are denied boarding through no fault of your own — so long as you didn't voluntarily give up your seat.

We should note that if extraordinary circumstances were involved, arirlines are under no obligation to pay compensation. Examples of extraordinary circumstances include bad weather, travel restrictions, and air traffic control strikes. Though these situations cause delays and cancellations, the airline isn't at fault, so can't be expected to offer compensation.

Remember these are European flight regulations and so only apply to flights departing from an EU airport, or flights landing in the EU with a European airline. The table below makes it clear which flights are covered:

Claim up to $650 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.

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How Much Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to $270 per person
Internal EU flights over 1,500 kmUp to $430 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to $430 per person
Non-internal EU flights over 3,500 kmUp to €600 per person

Table shows values in € as specified in EC 261

In some circumstances the compensation amount may differ from the standard amounts shown above. The easiest way to find out what you’re owed is to use our Compensation Calculator.


What to Do if Your Flight is Delayed or Canceled

If you experience a flight delay or cancellation, here's what you should do:

  • Hold onto your boarding pass and other travel documents.

  • Ask why the flight was delayed or canceled.

  • Request food, drinks, and if necessary, free transport and hotel accommodation.

  • If you had a canceled flight, ask for an alternative flight or a refund.

  • Keep all receipts of any extra expenses you may have had, including necessary food, clothing, etc.

  • Be careful not to sign any waivers or accept vouchers that will require you to waive your right to compensation.

Have AirHelp claim your compensation

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

02/07/2025

6:20 PM

NH728

All Nippon Airways

Iwami (IWJ)

Tokyo (HND)

CanceledCheck Compensation

02/07/2025

6:05 PM

9K3161

Cape Air

Vineyard Haven (MVY)

Boston (BOS)

CanceledCheck Compensation

02/07/2025

6:05 PM

9K3161

Cape Air

Vineyard Haven (MVY)

Boston (BOS)

CanceledCheck Compensation

02/07/2025

5:55 PM

EFY8954

A.P.G. Distribution Systems

Medellin (EOH)

Quibdo (UIB)

CanceledCheck Compensation

02/07/2025

5:40 PM

LJ456

Jin Air

Jeju (CJU)

Gwangju (KWJ)

CanceledCheck Compensation

02/07/2025

5:40 PM

W13177

World Ticket Ltd

Quepos (XQP)

San Jose (SJO)

CanceledCheck Compensation

02/07/2025

5:40 PM

SK1260

Sas Norway

Aarhus (AAR)

Copenhagen (CPH)

CanceledCheck Compensation

02/07/2025

5:40 PM

LA3975

Latam Airlines Group

Rio De Janeiro (SDU)

São Paulo (GRU)

CanceledCheck Compensation

02/07/2025

5:40 PM

LE2131

Norwegian Air Sweden Ab

Gustavia (SBH)

Pointe A Pitre (PTP)

CanceledCheck Compensation

02/07/2025

5:35 PM

FI27

Icelandair

Isafjordur (IFJ)

Reykjavik (RKV)

CanceledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • NH728

    All Nippon Airways

    Canceled

    Iwami

    Tokyo

    IWJ

    HND

    02/07/2025

    6:20 PM

    Check Compensation
  • 9K3161

    Cape Air

    Canceled

    Vineyard Haven

    Boston

    MVY

    BOS

    02/07/2025

    6:05 PM

    Check Compensation
  • 9K3161

    Cape Air

    Canceled

    Vineyard Haven

    Boston

    MVY

    BOS

    02/07/2025

    6:05 PM

    Check Compensation
  • EFY8954

    A.P.G. Distribution Systems

    Canceled

    Medellin

    Quibdo

    EOH

    UIB

    02/07/2025

    5:55 PM

    Check Compensation
  • LJ456

    Jin Air

    Canceled

    Jeju

    Gwangju

    CJU

    KWJ

    02/07/2025

    5:40 PM

    Check Compensation
  • W13177

    World Ticket Ltd

    Canceled

    Quepos

    San Jose

    XQP

    SJO

    02/07/2025

    5:40 PM

    Check Compensation
  • SK1260

    Sas Norway

    Canceled

    Aarhus

    Copenhagen

    AAR

    CPH

    02/07/2025

    5:40 PM

    Check Compensation
  • LA3975

    Latam Airlines Group

    Canceled

    Rio De Janeiro

    São Paulo

    SDU

    GRU

    02/07/2025

    5:40 PM

    Check Compensation
  • LE2131

    Norwegian Air Sweden Ab

    Canceled

    Gustavia

    Pointe A Pitre

    SBH

    PTP

    02/07/2025

    5:40 PM

    Check Compensation
  • FI27

    Icelandair

    Canceled

    Isafjordur

    Reykjavik

    IFJ

    RKV

    02/07/2025

    5:35 PM

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

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