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EU Flight Delay Compensation Form

If your flight has been delayed for more than three hours, you will need to fill out and submit an Air Passenger Rights EU Complaints Form to claim compensation. This simple form should be sent to the operating airline (presuming it was an EU airline or an airline operating a flight within an EU country). If passengers do not receive a reply from the operating airline within 6 weeks, or they receive a reply but are not satisfied with it, then a copy of the filled-out form should be sent directly to the relevant national enforcement body for aviation regulations.

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What to know about submitting a claim for compensation

The EU flight delay compensation form is an official EU document and should be submitted by the passenger themselves, although AirHelp may submit it on a passenger's behalf. However, it is more effective in most cases if the passenger submits the form personally. The main details required by the claim form are specific flight details (flight number, ticket confirmation number, departure and arrival time, etc.), personal passenger details, and statements declaring that the passenger presented themselves at both the check-in counter and boarding gate on time. It must be signed and dated.

The relevant EU Member State's national enforcement body is means the country of departure for flights within the EU, the country of arrival for flights departing outside the EU but terminating within the EU, or the country where the airline is headquartered if the flight was operated entirely outside the EU, but by an EU airline.

AirHelp is here to help you get compensation for flight delays and cancellations. Find out what you could be entitled to.

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About AirHelp

AirHelp is the world's largest air passenger rights organization, here to help air travelers secure compensation for delayed, canceled, or overbooked flights.

We make claiming compensation easy and stress-free. Whether you are unsure of your rights, lack the time, or simply want an expert to handle your entire claim for you, AirHelp can help you get what you are rightfully owed.

We operate on a no win, no fee basis, so you can check your compensation risk-free.


Claiming Compensation for Flight Delays and Cancellations

How do you know when you should claim compensation for a delayed or canceled flight? Though the law can be complicated, we're here to break it down for you:

Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
Canceled flights: you may be eligible for compensation if your flight was canceled less than 14 days before it was due to depart.
Overbookings: you are owed compensation any time you are denied boarding through no fault of your own — so long as you didn't voluntarily give up your seat.

We should note that if extraordinary circumstances were involved, arirlines are under no obligation to pay compensation. Examples of extraordinary circumstances include bad weather, travel restrictions, and air traffic control strikes. Though these situations cause delays and cancellations, the airline isn't at fault, so can't be expected to offer compensation.

Remember these are European flight regulations and so only apply to flights departing from an EU airport, or flights landing in the EU with a European airline. The table below makes it clear which flights are covered:

Claim up to $650 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.

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How Much Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to $270 per person
Internal EU flights over 1,500 kmUp to $430 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to $430 per person
Non-internal EU flights over 3,500 kmUp to €600 per person

Table shows values in € as specified in EC 261

In some circumstances the compensation amount may differ from the standard amounts shown above. The easiest way to find out what you’re owed is to use our Compensation Calculator.


What to Do if Your Flight is Delayed or Canceled

If you experience a flight delay or cancellation, here's what you should do:

  • Hold onto your boarding pass and other travel documents.

  • Ask why the flight was delayed or canceled.

  • Request food, drinks, and if necessary, free transport and hotel accommodation.

  • If you had a canceled flight, ask for an alternative flight or a refund.

  • Keep all receipts of any extra expenses you may have had, including necessary food, clothing, etc.

  • Be careful not to sign any waivers or accept vouchers that will require you to waive your right to compensation.

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

07/08/2025

7:40 AM

AZ1263

ITA Airways

Rome (FCO)

Naples (NAP)

CanceledCheck Compensation

07/08/2025

4:35 AM

VY1301

Vueling Airlines

Alicante (ALC)

Barcelona (BCN)

CanceledCheck Compensation

07/07/2025

10:00 PM

DL3753

Delta Air Lines

Toronto (YYZ)

New York (JFK)

CanceledCheck Compensation

07/07/2025

8:50 PM

QY406

European Air Transport Leipzig Gmbh

Milan (MXP)

Cologne-Bonn (CGN)

DelayedCheck Compensation

07/07/2025

8:30 PM

QR8264

Qatar Airways

Madrid (MAD)

Doha (DOH)

DelayedCheck Compensation

07/07/2025

7:20 PM

5X273

Unknown

Warsaw (WAW)

Cologne-Bonn (CGN)

DelayedCheck Compensation

07/07/2025

6:40 PM

FR2261

Ryanair

Milan (BGY)

Palermo (PMO)

DelayedCheck Compensation

07/07/2025

6:30 PM

V44022

Vensecar Internacional C.A.

Vieques (VQS)

Roosevelt Roads (NRR)

CanceledCheck Compensation

07/07/2025

6:30 PM

0Q4022

Unknown

Vieques (VQS)

Roosevelt Roads (NRR)

CanceledCheck Compensation

07/07/2025

6:20 PM

9N3160

Tropic Air

Placencia (PLJ)

Dangriga (DGA)

CanceledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • AZ1263

    ITA Airways

    Canceled

    Rome

    Naples

    FCO

    NAP

    07/08/2025

    7:40 AM

    Check Compensation
  • VY1301

    Vueling Airlines

    Canceled

    Alicante

    Barcelona

    ALC

    BCN

    07/08/2025

    4:35 AM

    Check Compensation
  • DL3753

    Delta Air Lines

    Canceled

    Toronto

    New York

    YYZ

    JFK

    07/07/2025

    10:00 PM

    Check Compensation
  • QY406

    European Air Transport Leipzig Gmbh

    Delayed

    Milan

    Cologne-Bonn

    MXP

    CGN

    07/07/2025

    8:50 PM

    Check Compensation
  • QR8264

    Qatar Airways

    Delayed

    Madrid

    Doha

    MAD

    DOH

    07/07/2025

    8:30 PM

    Check Compensation
  • 5X273

    Unknown

    Delayed

    Warsaw

    Cologne-Bonn

    WAW

    CGN

    07/07/2025

    7:20 PM

    Check Compensation
  • FR2261

    Ryanair

    Delayed

    Milan

    Palermo

    BGY

    PMO

    07/07/2025

    6:40 PM

    Check Compensation
  • V44022

    Vensecar Internacional C.A.

    Canceled

    Vieques

    Roosevelt Roads

    VQS

    NRR

    07/07/2025

    6:30 PM

    Check Compensation
  • 0Q4022

    Unknown

    Canceled

    Vieques

    Roosevelt Roads

    VQS

    NRR

    07/07/2025

    6:30 PM

    Check Compensation
  • 9N3160

    Tropic Air

    Canceled

    Placencia

    Dangriga

    PLJ

    DGA

    07/07/2025

    6:20 PM

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

More airlines we can help you get compensation:

American Airlines

AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

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