Get to know your local AirHelp experts

• Interview with Frankfurter Allgemeine Zeitung (German)

• Here are the world's 10 best airports for 2024, Bloomberg

• How will AI impact air travel in 2024 and beyond?, AirHelp

• As CEO of AirHelp, Tomasz has spearheaded major business transformation initiatives, driving global expansion and operational efficiency in the air passenger rights industry.

• Before becoming CEO, he played a key role in shaping AirHelp’s operational and technological landscape, optimizing processes and implementing innovative solutions to enhance customer experience.

• Under his leadership, AirHelp has strengthened its position as the world’s leading air passenger rights company, leveraging data-driven strategies and technology to assist millions of travelers.

• Most Influential CEO of 2024 by CEO Monthly Magazine for Global Flight Compensation

• Innovative Leader Award in the Transport/Logistics category at the Innovative Leader 2024 Gala in Warsaw

Tomasz is the highly motivated CEO of AirHelp with over 20 years of executive leadership experience in complex and high-growth environments. He has driven major business transformation and growth projects globally.

He has led multichannel retailer Studio Moderna as Global Director of Operations and then as Regional Executive Director for the CEE region. Previously, he gathered experience at Toyota Motors Corporations in its global HQ in Japan and Europe.

Tomasz holds an MSc degree from Silesian University of Technology, an MBA from Vlerick Business School in Belgium, and an Advanced MBA from Said Business School at the University of Oxford.

Before becoming the CEO of AirHelp, Tomasz served as Chief Operations & Chief Technology Officer within the same company.

• Your flight is stuck on the tarmac. What do airlines owe you?, The Washington Post

• Claim EU & USA Compensation for Delayed Flights, AirHelp

• Flight Cancellation Compensation in USA & EU, AirHelp

• As Chief Legal Officer, Eric leads the team, in charge of all legal and compliance functions as well as the driving the promotion of passenger rights around the world and innovative solutions to flight disruption.

• Introduced enterprise agility and innovative legal solutions, optimizing AirHelp’s approach to contracts, compliance, and international operations.

• Strengthened AirHelp’s global business development, advocating for stronger air passenger rights in Europe, USA and around the globe.

• Licensed to practice law in New York and Washington, DC.

• Named GC Powerlist, Top In-House Lawyers Spain and Portugal 2017.

• Cycle 1 Certified Executive Coach and Scrum Master.

As Chief Legal Officer at AirHelp, Eric leads the company’s legal strategy, ensuring compliance while driving innovation in the legal landscape of air passenger rights. He plays a crucial role in shaping policies that protect travelers and enhance AirHelp’s global operations, within Europe and abroad.

With extensive expertise in international law and business strategy, Eric has streamlined legal processes, strengthened regulatory frameworks, and optimized risk management within AirHelp.

His leadership has been instrumental in navigating complex legal challenges, championing rights, and maintaining AirHelp’s position as a global leader in air passenger compensation.

Beyond AirHelp, Eric shares his knowledge as an Associate Professor at IE Business School, where he teaches business strategy to law students and practicing attorneys. His academic contributions reflect his deep understanding of the intersection between law, business, and innovation.

Eric has over 20 years' experience, including in the travel tech industry, the travel industry, corporate law, regulatory compliance, and legal strategy, making him a key asset to AirHelp’s mission of improving the travel experience for not just passengers but for the entire industry.

His forward-thinking approach continues to drive growth, efficiency, and consumer protection in the aviation industry. Outside work, Eric enjoys the trials and tribulations of raising three children, reading, writing, playing padel, and trying to recreate his grandmother’s recipes.

• What happens to my hotel booking if my flight gets canceled?, AirHelp

  Can you bring food through airport security?, AirHelp

  What exactly is the environmental impact of flight disruptions?, AirHelp

• Main owner and contributor to the AirHelp blog, and has created multiple landing pages for the company including Plant a tree, Our Partners, and For Airlines.

• Streamlined AirHelp’s FAQ and Help sections, reducing customer inquiries while ensuring brand consistency across all content.

• Their years of knowledge and expertise in air passenger rights laws allows them to train new joiners about the ins and outs of global flight regulations.

AirHelper of the Month for February 2024

With over a decade in content marketing, Jaqueline specializes in crafting engaging, high-impact copy that educates, converts, and strengthens brand identity.

As a Senior Marketing Copywriter at AirHelp, they are passionate about storytelling and digital marketing, creating compelling content across CRM, social media, blogs, and ad copy. They've optimized AirHelp's FAQs to reduce customer inquiries and improved landing pages for readability and conversion. They also develop strategic content calendars to ensure a seamless marketing workflow and train new team members on air passenger rights.

In their previous roles, they helped boost SEO rankings, reduced campaign rejections, and mentored writers and editors. They also contributed to content strategy for an online women’s self defense course. Their freelance work includes writing, graphic design, and branding. They've produced web banners, infographics, and book covers for diverse clients.

In their free time, they enjoy table top RPGs, boxing, and building miniature doll houses.