Privacy Policy

Privacy

AirHelp processes and protects your personal details with the greatest possible care and complies in all events with the requirements of the Personal Data Protection Act. Also, client details are never made available to third parties.

For the procedure - which is of a legal nature - to get compensation from the airline company we do need personal details, such as your email address and other personal information. The information will only be used internally and to the extent necessary for filing a compensation claim.

This application is built using Context.IO technology. By signing up or using this application, you understand and agree that DokDok, Inc., its parent company, Return Path, Inc. and their affiliates (collectively "Context.IO Providers"), who provide Context.IO, will have access to your information and will be permitted to use that information in accordance with Return Path’s Privacy Policy. If you wish to opt out of sharing your information with Context.IO Providers, you may do so at https://optout.context.io

Cookies

A cookie is a small text file in which user settings and other information is saved. This small file is sent to your computer when visiting a website. Cookies cannot harm your computer and/or the files present in it.

AirHelp also make use of cookies but only in order to ease our service to the greatest extent.

When submitting your claim we will always ask you if you agree to our Terms and Conditions. When you submit a claim to us, you agree to the Terms and Conditions.