Travix and AirHelp Raise Bar of Customer Service 

Travix and AirHelp Raise Bar of Customer Service 

New service of Travix and AirHelp supports with flight disruptions

July 3, 2018 – Travix, a leading online travel company well known for its brand Vayama, today announced the launch of its collaboration with AirHelp, the world’s leading flight disruption compensation company and passenger rights advocate. The collaboration will enable the travel company’s customers worldwide to pursue compensation for delayed, canceled and overbooked flights through a smooth and simple process at a low cost.

92% of U.S. air travellers* don’t know that following severe flight disruptions, they may be entitled to up to $700 in compensation per person if their flight is departing from the EU or arriving in the EU with a carrier headquartered in the EU. This is why Travix and AirHelp have joined forces to offer AirHelp+ to the travel agency’s customers. Making the claim process smooth and simple for travelers, AirHelp+ will entitle passengers of a disrupted flight to claim compensation from the airline without any additional charges, including AirHelp’s full support of their technology, data and legal team specializing in air passenger rights.

Following the purchase of AirHelp+ as an add-on to a flight booking, Travix’s customers on a disrupted flight who are eligible for compensation will be notified of their rights immediately and offered to file a claim. Once the claim has been submitted, AirHelp will take care of the entire process of claiming compensation from the airline on behalf of the passenger to ensure they receive the compensation they are legally entitled to.

AirHelp+ offers global coverage, so even if the disruption has taken place where EU law EC 261 is not applicable or in a country without strong air passenger rights, AirHelp will help the customer pursue goodwill compensation from the airline, typically in the form of extra miles or vouchers.

Benefits For the Customer
Instant notifications about your passenger rights, a helpline in 16 languages, and no additional fees or costs. Save time and money, and receive compensation of up to $700 following a disrupted flight.

“At Travix we strive for innovation and excellent customer service. Our partnership with AirHelp fulfills both values. By offering Airhelp+ (Flight Delay Compensation) we complete our one-stop-shop solution for every type of traveler nowadays”, says Paul van Breugel, Chief Commercial Officer at Travix.

“AirHelp+ is a product that gives leisure and business air passengers the confidence to travel knowing that they will be able to receive the compensation they are entitled to following a flight disruption. With AirHelp+ Flight Delay Compensation, travelers will not have to face the hassle of checking their eligibility, claiming their compensation, chasing the airline or going to court – we’ll take care of everything for them at a very low price (from  $5 per person). We are very happy to be able to offer our service to Travix customers as of now”, says Kasper Rasmussen, VP of Strategic Partnerships at AirHelp.

About AirHelp
AirHelp is the world’s leading flight compensation company, helping passengers to understand their rights and get compensation for delayed flights, canceled flights, and instances of denied boarding. Since launching in 2013, AirHelp has helped more than five million people process airline compensation claims worth almost $348 million in total reimbursement. AirHelp has offices across the world, is available in 30 countries, offers support in 16 languages, and employs more than 500 employees globally. More about AirHelp: http://www.airhelp.com/en.

About Travix
Travix is among the largest travel companies in the world when it comes to online sales of flight tickets. The company and its brands – CheapTickets, Vliegwinkel, BudgetAir, Flugladenand Vayama – operate in almost 40 countries. All of the Travix brands offer global flights provided by national and economy airlines, hotels, car rentals, travel insurance and other travel-related services. Travix has over 550 employees, representing more than 50 different nationalities. Travix is part of the BCD Group. For more information, visit: www.travix.com.

*About the researchAll data is provided by SurveyMonkey. 2,062 respondents participated in this survey, which took place in February 2018. The results are representative of air travelers (ages 18 and older) in the United States.

Contact: 
Amanda Kelley
5W Public Relations
[email protected]