We enforce your rights as a consumer
AirHelp Score.
We rank airlines and airports worldwide.
How do your favourite airlines and airports compare? Find out in the global ranking by AirHelp, the trusted leader in air passenger rights and flight compensation.
The world’s best airlines 2025
Qatar Airways
8.16 / 10
Etihad Airways
8.07 / 10
Virgin Atlantic
8.03 / 10
Global airlines ranking
| Airline | AirHelp Score | On-Time Performance | Customer Opinion | Claim Processing | |
|---|---|---|---|---|---|
| 1. | Qatar Airways | 8.16 | 8.3 | 9.1 | 7.1 |
| 2. | Etihad Airways | 8.07 | 8 | 8.8 | 7.4 |
| 3. | Virgin Atlantic | 8.03 | 8 | 8.5 | 7.6 |
| 4. | Qantas | 7.99 | 7.9 | 8.1 | 7.9 |
| 5. | KM Malta Airlines | 7.85 | 8.7 | 7.6 | 7.3 |
| 6. | Aeromexico | 7.84 | 8.4 | 8.3 | 6.9 |
| 7. | Oman Air | 7.82 | 8.8 | 8.7 | 6 |
| 8. | Saudia | 7.69 | 8.6 | 8.9 | 5.5 |
| 9. | Brussels Airlines | 7.66 | 7.1 | 7.9 | 8 |
| 10. | LOT Polish Airlines | 7.65 | 8.3 | 7.6 | 7 |
1
2
3
4
- …
12
Best airlines by country
Out of the airlines that operate the most flights in that country.
1.
American Airlines
7.64/10
2.
United Airlines
7.54/10
3.
Delta Air Lines
7.46/10
Best airlines by region
Africa
Royal Air Maroc
7.04/10
Asia
All Nippon Airways
7.54/10
Europe
Virgin Atlantic
8.03/10
Middle East
Qatar Airways
8.16/10
North America
Aeromexico
7.84/10
Oceania
Qantas
7.99/10
South America
LATAM Airlines
6.16/10
How is the AirHelp Score calculated?
On-time performance
We analyse arrival and departure times for every plane, and calculate how many of an airline’s flights are on schedule.
Customer service
We ask thousands of air passengers from around the world rate the food, comfort, and crew on the airlines they fly with.
Claim processing
Our data tells us how efficiently airlines handle claims, including how likely they are to pay out compensation.
No. 1 WORLDWIDE
Here to help passengers with flight delays and cancellations.
Our mission is simple: to help passengers affected by flight disruption. So far, we’ve got over 3 million passengers up to $650 in compensation, and over 12 million have benefited from AirHelp+ protection. Now our new flight tracking app is helping even more passengers stay a step ahead when they fly.
Press information
If you’re a member of the media and would like to get in touch, please email us at: [email protected]
Please note: We can only respond to press inquiries in English, French, German, Portuguese or Spanish.
Only media inquiries will receive a response. If you’re an AirHelp customer, please visit our Help page.
