Worldwide Airlines Ranking

AirHelp Score compares each airline with three different criteria to inform you how they perform against their competition. We provide statistics on the quality of amenities, on-time arrivals, and how well they resolve flight delay compensation claims. Let us help you find the right flight for your journey. Air travel is about more than just the price of a ticket.

AirHelp Score ranking for

United States'

largest* airlines

*By approximate volume of passengers.

United Airlines

7.6

American Airlines

7.4

Delta Air Lines

7.3

Global ranking for Summer 2016

Airline Country Score Change Quality & Service On-Time Performance Claim Processing
1.
Qatar Airways Qatar
8.7
- 0.2 10 8.2 7.8
2.
Air Dolomiti Italy
8.5
+ 0.1 8 9.4 8.1
3.
Austrian Airlines Austria
8.5
-0.0 - 8 8.4 9.1
4.
Singapore Airlines Singapore
8.4
-0.0 - 10 8.4 6.9
5.
KLM-Royal Dutch Airlines Netherlands
8.3
+ 0.1 8 8.8 8.2
6.
Virgin Atlantic Airways United Kingdom
8.2
+ 0.7 8 8.2 8.5
7.
Air Baltic Latvia
8.1
- 0.1 6 9.1 9.3
8.
Cathay Pacific Airways Hong Kong (sar) China
8.1
- 0.1 10 7.5 6.8
9.
Air Canada Canada
8.1
- 0.2 8 7.3 9
10.
Finnair Finland
8
0.0 - 8 8.8 7.3
11.
Lufthansa Germany
7.9
- 0.3 8 8.3 7.4
12.
Air France France
7.7
- 0.2 8 7.2 8
13.
Emirates United Arab Emirates
7.7
- 0.2 8 7.6 7.4
14.
British Airways United Kingdom
7.7
- 0.3 8 6.8 8.2
15.
Adria Airways Slovenia
7.7
- 0.1 6 8.1 8.8
16.
Condor Germany
7.6
0.0 - 6 8.8 8.1
17.
Transavia Netherlands
7.6
+ 0.2 6 8.5 8.3
18.
Air Caraibes Guadeloupe
7.6
+ 0.6 6 9.1 7.7
19.
SAS Scandinavian Airlines Sweden
7.6
- 0.3 6 8.1 8.7
20.
United Airlines USA
7.6
- 0.2 6 7.8 8.9
21.
Flybe United Kingdom
7.6
- 0.2 6 7.6 9.1
22.
City Jet Ireland Republic of
7.6
+ 0.2 6 7.4 9.3
23.
Czech Airlines Czech Republic
7.5
-0.0 - 6 7.5 9.1
24.
Aer Lingus Ireland Republic of
7.5
+ 0.1 8 7.8 6.8
25.
Saudi Arabian Airlines Saudi Arabia
7.5
+ 1.3 8 8.1 6.4
26.
Wizz Air Hungary
7.5
0.0 - 6 7.8 8.6
27.
Luxair Luxembourg
7.5
- 0.1 6 8.6 7.8
28.
American Airlines USA
7.4
- 0.2 6 7.5 8.9
29.
Eurowings Germany
7.4
NEW * 6 7.4 8.6
30.
Croatia Airlines Croatia
7.4
- 0.4 6 7.4 8.7
31.
LOT - Polish Airlines Poland
7.3
- 0.1 6 7.4 8.5
32.
Avianca Colombia
7.3
- 0.1 6 8.2 7.7
33.
Delta Air Lines USA
7.3
- 0.6 6 8.2 7.6
34.
Air Berlin Germany
7.2
0.0 - 6 7.4 8.2
35.
Jet2.com United Kingdom
7.2
NEW * 6 8.3 7.3
36.
Brussels Airlines Belgium
7.2
+ 0.4 6 6.8 8.7
37.
NIKI Austria
7.1
- 0.4 6 7.4 8
38.
WOW Air Iceland
7.1
- 0.1 6 6.7 8.6
39.
Thomas Cook Airlines Belgium
7.1
0.0 - 6 8.8 6.5
40.
Royal Air Maroc Morocco
7.1
+ 0.1 8 9.1 4
41.
TAP Portugal
7
0.0 - 6 6.4 8.5
42.
Norwegian Norway
7
+ 0.6 6 8.2 6.7
43.
Alitalia Italy
6.9
- 0.4 6 7.3 7.3
44.
Iberia Spain
6.8
- 0.2 6 8.3 6.2
45.
Ukraine International Airlines Ukraine
6.8
+ 0.1 4 8.6 7.8
46.
Air India India
6.8
+ 1.1 6 6.8 7.5
47.
Royal Jordanian Jordan
6.7
- 0.4 6 7.3 6.9
48.
Ryanair Ireland Republic of
6.7
+ 0.2 6 8 6.2
49.
Swiss International Air Lines Switzerland
6.6
- 0.7 8 7.4 4.4
50.
Sata International Portugal
6.6
+ 1.2 6 7.2 6.6
51.
Malaysia Airlines Malaysia
6.6
NEW * 6 6.5 7.3
52.
Vueling Airlines Spain
6.6
- 0.8 6 6.7 7
53.
Edelweiss Air Switzerland
6.5
- 0.1 8 8.6 3
54.
Aegean Airlines Greece
6.5
- 0.8 6 6.9 6.6
55.
Ethiopian Airlines Ethiopia
6.5
- 0.5 6 6.7 6.8
56.
Tarom Romania
6.4
0.0 - 6 7.7 5.5
57.
Aeroflot Russian Airlines Russia
6.4
- 0.3 8 8.7 2.5
58.
Westjet Canada
6.4
- 0.4 6 8.1 5
59.
Icelandair Iceland
6.4
- 0.2 6 5.2 8
60.
Tunisair Tunisia
6.3
+ 1.2 6 6.1 6.7
61.
Turkish Airlines Turkey
6.3
- 1.1 8 7.3 3.5
62.
Easyjet United Kingdom
6.2
- 0.7 6 6.8 5.7
63.
Air Austral Reunion
6.1
+ 0.2 6 9.8 2.6
64.
SmartWings Czech Republic
6.1
+ 1.6 4 8.5 5.8
65.
Aeromexico Mexico
6
+ 0.4 6 7.5 4.5
66.
China Southern Airlines China
5.9
+ 0.4 8 6 3.7
67.
Air Europa Spain
5.9
- 0.6 6 6.2 5.5
68.
El Al Israel Airlines Israel
5.9
- 0.3 6 4.3 7.3
69.
Aerolineas Argentinas Argentina
5.8
+ 0.6 6 8.1 3.3
70.
Air Transat A.T.Inc. Canada
5.7
NEW * 6 2.3 9
71.
Air Arabia Maroc Morocco
5.6
NEW * 6 9.5 1.3
72.
Air Serbia Serbia
5.5
- 1.2 6 4.3 6.2
73.
Bulgaria Air Bulgaria
5.2
- 1.5 4 8.6 2.9
74.
China Eastern Airlines China
5.1
NEW * 6 6.1 3.3
75.
Air Algerie Algeria
5
- 0.7 6 9 0
76.
Egyptair Egypt
4.9
NEW * 6 6.5 2.2
77.
Air China China
4.7
- 0.4 6 6.2 2
78.
Onur Air Turkey
4.7
- 0.2 4 7.7 2.3
NEW * This airline is being ranked for the first time using the AirHelp Score.

How does the AirHelp Score work?

Quality and Service

This rating, from Skytraxresearch.com , factors in hundreds of metrics and details to give us a measure of an airline’s quality, both on the ground and in the air.

On-Time Performance

We pull each airline’s on-time arrival statistics for the last three months to determine how likely they are to arrive on time.

Claim Processing

This rating takes into account how efficiently and fairly a carrier handles delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

For PR inquiries, contact us at [email protected]

Get compensation when your travel plans don’t go as planned.

If you’ve been on a delayed, canceled, or diverted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.