Fly smart with AirHelp Plus

• No fees to pay when AirHelp wins you compensation

• 24/7 live chat support from our team of experts.

With additional benefits exclusive to members:

• AirPayout insurance: an extra €100 paid within days of your flight problem.

• Luggage claims: we’ll check eligibility and claim you money for damaged, delayed, or lost luggage.

• Expense claims: We’ll check eligibility and get you back money you lost due to disruption (e.g. extra hotel nights or missed excursions; minimum claim value: €200).

• Airport lounges: gain access to a comfortable airport lounge if your flight is delayed over 1 hour or canceled less than 6 hours before departure (with Complete plan).

Benefits may vary depending on the plan purchased.

AirHelp Plus is AirHelp’s membership program that helps passengers when they face flight disruptions.

Members pay no fees when AirHelp secures their compensation. They also benefit from a range of exclusive benefits.

Get flight compensation the easy way

• We check if you’re eligible for compensation and get you the money you’re owed by your airline.

• We’ll claim back money you lost due to disruption (e.g. extra hotel nights or missed excursions; claims over €200 only).

• We’ll help you claim money for lost, delayed or damaged bags.

Additional support when flights are delayed or canceled

• AirPayout insurance: an extra €100 paid within days of your flight problem.

• Airport lounge access when flights are canceled at the last minute or delayed (Complete plan only).

• Instant 24/7 advice from our experts.

Benefits apply for flights taken within a valid membership period. Benefits may vary depending on the plan purchased.

AirPayout is insurance made easy. AirPayout proactively tracks your flight and swiftly pays you €100 for flight issues. This is in addition to compensation from the airline.

You'll get €100 if any flight on your trip is:

• Delayed by 3 hours or more on arrival

• Canceled in the 7 days before departure

• Diverted

There's no paperwork or signature required and it lands in your bank account in days. We monitor your flights and notify you when you're eligible for a payout.

On top of all the Essential benefits, you’ll get:

• Access to airport lounges when your flights are delayed by 1 hour or more or canceled less than 6 hours before departure.

• All your trips are protected by AirPayout insurance.

An annual AirHelp Plus membership covers a minimum period of 12 months. You can cancel at any point during the year, and AirHelp Plus will not renew when your current 12-month period ends.

To cancel from the AirHelp Plus dashboard, choose “Manage Membership”, then select “Cancel Membership”. You can also cancel your membership by emailing [email protected]

Cancellations within the first 14 days.

If you change your mind about AirHelp Plus, you can cancel within the first 14 days for a full refund. Just send an email to [email protected] Please note that we cannot refund AirHelp Plus if you already traveled on flights covered by AirHelp Plus within those 14 days.

If you purchased AirHelp Plus on a per-trip basis for a specific flight, you do not need to do anything to activate the service.

If you purchased an annual AirHelp Plus your membership is active immediately after purchase and lasts for the next 12 months, with annual renewals. To receive benefits such as AirPayout insurance, flight status updates, and lounge access you must add your flight details into the dashboard before departure.

Yes, AirHelp Plus is available worldwide and supports all air passengers no matter where they are flying, or where they call home.

We make use of a wide range of international air passenger rights laws including Europe’s Regulation EC 261, the Montreal Convention, and ANAC 400 in Brazil, to ensure we offer all travelers the support and compensation assistance they deserve.

When you purchase the Complete plan from AirHelp Plus you are entitled to airport lounge access whenever your flights are delayed over 1 hour or canceled less than 6 hours before departure.

In order to use this benefit, you must have added your flight details in your dedicated AirHelp Plus dashboard. You’ll have access to this area after you purchase AirHelp Plus.

If your flight is identified as disrupted, you will receive a lounge pass.

Access is subject to lounge availability and opening hours at each airport. You can check lounge availability here. If you don’t use your pass straight away, don’t worry. It will remain valid for 3 months at over 1,100 lounges worldwide.