Reimbursement and Compensation: South African Airways

Any South African Airways flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as UK 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary.

But more than that, if South African Airways is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed South African Airways flight delay compensation. Don’t miss out on up to £520 per person.

We make claiming compensation for South African Airways flight delays as easy as possible. Our compensation check tool, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

In Europe, UK 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

If there's any South African Airways flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for South African Airways flight cancellation compensation, up to £520 per person.

That's unless there were some kind of extraordinary circumstances which gave South African Airways no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like South African Airways also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Even though South African Airways is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with South African Airways are protected by UK 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, South African Airways cancellation compensation, or overbooking compensation if South African Airways is responsible for the issue.

Unfortunately, the same protections don't apply for flights going the other way. South African Airways passengers who land in the EU are not covered by UK 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which South African Airways Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

South African Airways (SAA) is a renowned airline company based in South Africa. With a diverse fleet of modern aircraft, SAA ensures a comfortable and safe journey for its passengers. The airline operates flights to numerous destinations worldwide, connecting travelers to major cities across the globe. SAA's primary hubs are located in Johannesburg and Cape Town, serving as convenient gateways to Africa and beyond. SAA takes pride in its excellent service, offering a range of amenities and in-flight entertainment to enhance the passenger experience. With a commitment to punctuality and reliability, SAA strives to provide a seamless travel experience for all its Customers. Whether you are planning a business trip or a leisure getaway, South African Airways is a trusted choice for air travel. Discover the beauty of Africa and explore exciting destinations with SAA's extensive network and exceptional service.

Contact Information:

• Website: https://www.flysaa.com/
• Customer Service International Number: +27 11 978 5313
• Headquarters Address: South African Airways, Airways Park, 1 Jones Road, OR Tambo International Airport, Kempton Park, 1627, South Africa