Reimbursement and Compensation: Rwandair Express

Any Rwandair Express flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as UK 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary.

But more than that, if Rwandair Express is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Rwandair Express flight delay compensation. Don’t miss out on up to £520 per person.

We make claiming compensation for Rwandair Express flight delays as easy as possible. Our compensation check tool, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

In Europe, UK 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

If there's any Rwandair Express flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for Rwandair Express flight cancellation compensation, up to £520 per person.

That's unless there were some kind of extraordinary circumstances which gave Rwandair Express no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Rwandair Express also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Even though Rwandair Express is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Rwandair Express are protected by UK 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, Rwandair Express cancellation compensation, or overbooking compensation if Rwandair Express is responsible for the issue.

Unfortunately, the same protections don't apply for flights going the other way. Rwandair Express passengers who land in the EU are not covered by UK 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which Rwandair Express Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

RwandAir Express is a leading African airline company that offers exceptional air travel experiences. With a modern fleet of aircraft including Airbus A330, A321, and Bombardier CRJ900, RwandAir Express ensures a comfortable and safe journey for passengers. Operating from its main hub at Kigali International Airport, RwandAir Express connects travelers to over 30 destinations across Africa, Europe, the Middle East, and Asia. RwandAir Express takes pride in its world-class service, punctuality, and commitment to Customer satisfaction. Whether you are traveling for business or leisure, RwandAir Express offers a range of amenities and in-flight entertainment to make your journey enjoyable. As a member of the International Air Transport Association (IATA) and African Airlines Association (AFRAA), RwandAir Express adheres to the highest safety standards and regulations. With its extensive network and strategic partnerships, RwandAir Express provides seamless connections and convenient travel options.

Contact Information:

• Website: https://www.rwandair.com/
• Customer Service International Number: +250 788 177 000
• Email: [email protected]
• Headquarters Address: RwandAir, Kigali International Airport, P.O. Box 7275, Kigali, Rwanda