Reimbursement and Compensation: Rossiya Airlines

While Rossiya Airlines isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair Rossiya Airlines compensation payout.

With any Rossiya Airlines flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. But in addition, if your flight was canceled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to £520 per person in compensation.

If Rossiya Airlines was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.

Because there are these exceptions, the easiest way to check if you're owed Rossiya Airlines canceled flight compensation is to use our free compensation calculator.

If you've been on a late flight departing from a European airport, it's worth checking if you're owed Rossiya Airlines flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to £520 per person in compensation from their airline.

It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.

One important exclusion is for those Rossiya Airlines flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.

But if the delay is due to something they can control — such as a strike by Rossiya Airlines staff, or a maintenance issue, then you're entitled to submit a flight delay compensation Rossiya Airlines claim.

Europe's air passenger rights, UK 261, are among the most comprehensive in the world. They are designed to ensure airlines like Rossiya Airlines take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.

All passengers on a flight departing from a European airport are covered by UK 261. However, as Rossiya Airlines is not a European airline, they do not need to pay UK 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.

Which Rossiya Airlines Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

All paying passengers are treated equally by UK 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Rossiya Airlines is a prominent Russian airline that offers domestic and international flights to various destinations. With a modern fleet comprising of Boeing and Airbus aircraft, Rossiya Airlines ensures a comfortable and safe travel experience for its passengers. The airline operates flights to a wide range of destinations, including major cities in Russia, Europe, Asia, and the Middle East. As one of the largest airlines in Russia, Rossiya Airlines has established important hubs in Saint Petersburg's Pulkovo Airport and Moscow's Vnukovo International Airport. These hubs allow for convenient connections and seamless travel experiences. Whether you're planning a business trip or a leisurely vacation, Rossiya Airlines strives to provide excellent service, punctuality, and competitive fares. With a commitment to Customer satisfaction, the airline offers a range of amenities and services onboard, ensuring a pleasant journey for all passengers.

Contact Information:

• Website: https://www.rossiya-airlines.com/
• Customer Service International Number: +7 812 389 3588
• Email: [email protected]
• Headquarters Address: Rossiya Airlines, Pulkovo Airport, Saint Petersburg, Russia