Reimbursement and Compensation: Raya Airways

While Raya Airways isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair Raya Airways compensation payout.

With any Raya Airways flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. But in addition, if your flight was canceled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to £520 per person in compensation.

If Raya Airways was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.

Because there are these exceptions, the easiest way to check if you're owed Raya Airways canceled flight compensation is to use our free compensation calculator.

If you've been on a late flight departing from a European airport, it's worth checking if you're owed Raya Airways flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to £520 per person in compensation from their airline.

It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.

One important exclusion is for those Raya Airways flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.

But if the delay is due to something they can control — such as a strike by Raya Airways staff, or a maintenance issue, then you're entitled to submit a flight delay compensation Raya Airways claim.

Europe's air passenger rights, UK 261, are among the most comprehensive in the world. They are designed to ensure airlines like Raya Airways take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.

All passengers on a flight departing from a European airport are covered by UK 261. However, as Raya Airways is not a European airline, they do not need to pay UK 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.

Which Raya Airways Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

All paying passengers are treated equally by UK 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Raya Airways is a prominent Malaysian cargo airline, offering reliable and efficient air transportation services. With a fleet of modern and well-maintained aircraft, Raya Airways ensures the safe and timely delivery of cargo to various destinations. Currently, the airline operates flights to a wide range of domestic and international destinations, catering to the needs of businesses and individuals alike. Raya Airways operates from its main hub at Sultan Abdul Aziz Shah Airport in Subang, Malaysia, strategically located near Kuala Lumpur. This hub allows for seamless connectivity and efficient cargo handling. With a commitment to excellence and Customer satisfaction, Raya Airways continues to expand its network and enhance its services.

Contact Information:

• Website: https://www.rayaairways.com/
• Customer Service International Number: +60 3 8787 5437
• Email: [email protected]
• Headquarters Address: Raya Airways Sdn Bhd, No. 2, Jalan Pekeliling 5, Lapangan Terbang Sultan Abdul Aziz Shah, 47200 Subang, Selangor, Malaysia