Reimbursement and Compensation: Philippine Airlines
"We apologize for the inconvenience" is a typical response from airlines when a flight is delayed or canceled. But for European departures at least you might also be able to claim flight delay or Philippine Airlines cancellation compensation under a law known as UK 261. You could be owed as much as £520 (€600) per person.
Click below to find out how much Philippine Airlines flight compensation you're owed and how we can help you get it.
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Philippine Airlines Flight Cancellation Compensation
While Philippine Airlines isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair Philippine Airlines compensation payout.
With any Philippine Airlines flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. But in addition, if your flight was canceled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to £520 per person in compensation.
If Philippine Airlines was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.
Because there are these exceptions, the easiest way to check if you're owed Philippine Airlines canceled flight compensation is to use our free compensation calculator.
Philippine Airlines Flight Delay Compensation
If you've been on a late flight departing from a European airport, it's worth checking if you're owed Philippine Airlines flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to £520 per person in compensation from their airline.
It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.
One important exclusion is for those Philippine Airlines flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.
But if the delay is due to something they can control — such as a strike by Philippine Airlines staff, or a maintenance issue, then you're entitled to submit a flight delay compensation Philippine Airlines claim.
What's Covered Under EU Air Passenger Rights?
Europe's air passenger rights, UK 261, are among the most comprehensive in the world. They are designed to ensure airlines like Philippine Airlines take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.
All passengers on a flight departing from a European airport are covered by UK 261. However, as Philippine Airlines is not a European airline, they do not need to pay UK 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.
Which Philippine Airlines Flights are Covered by UK 261?
|Covered by UK 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
How Much Philippine Airlines Flight Compensation?
Table shows values in € as specified in UK 261
All paying passengers are treated equally by UK 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
About Philippine Airlines
Philippine Airlines (PAL) is the flag carrier of the Philippines, operating under the trade name PAL Holdings Inc. Founded in 1941, PAL is the oldest commercial airline in Asia. With a fleet size of over 80 aircraft, including Airbus and Boeing models, PAL offers a wide range of domestic and international flights. The airline serves more than 70 destinations across Asia, Oceania, North America, and Europe, providing convenient connections for both business and leisure travelers. PAL's main hub is located at Ninoy Aquino International Airport in Manila, with secondary hubs at Mactan-Cebu International Airport and Clark International Airport. Offering a comfortable and reliable travel experience, PAL is known for its warm Filipino hospitality and excellent
- Website: https://www.philippineairlines.com/
- Customer Service International Number: Varies by country, available on the website
- Headquarters Address: Philippine Airlines, PNB Financial Center, Macapagal Boulevard, CCP Complex, Pasay City, 1308, Philippines
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