"We apologize for the inconvenience" is a typical response from airlines when a flight is delayed or canceled. But for European departures at least you might also be able to claim flight delay or Pegas Fly cancellation compensation under a law known as EC 261. You could be owed as much as £520 (£520) per person.
Any Pegas Fly flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.
This law, known as EC 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary. In some cases, such as when your delay turns into a cancellation, you may also request a refund of your ticket — especially if the replacement flight no longer suits your travel goals.
But more than that, if Pegas Fly is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.
So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Pegas Fly flight delay compensation. Don’t miss out on up to £520 per person.
We make claiming compensation for Pegas Fly flight delays as easy as possible. Our free Compensation Calculator, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.
In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.
Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Pegas Fly can't offer an acceptable replacement. Additionally, for any Pegas Fly flight cancellation less than 14 days before the flight, passengers may also be eligible for Pegas Fly flight cancellation compensation, up to £520 per person.
That's unless there were some kind of extraordinary circumstances which gave Pegas Fly no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.
Airlines like Pegas Fly also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.
Covered by EC 261 | |
---|---|
Flights departing EU airports | ✔️ Yes |
Flights arriving at EU airports | ❌ No |
Distance | Compensation |
---|---|
All flights under 1,500 km | Up to £220 per person |
Internal EU flights over 1,500 km | Up to £350 per person |
Non-internal EU flights between 1,500 - 3,500 km | Up to £350 per person |
Non-internal EU flights over 3,500 km | Up to £520 per person |
Table shows values in € as specified in EC 261
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
Air Atlanta Icelandic reimbursement
Fly2 Sky reimbursement
Hawaiian Airlines reimbursement
Air Antilles reimbursement
Air Madagascar reimbursement
Vueling reimbursement
Air Alsie reimbursement
Stobart Air reimbursement
Air Dolomiti reimbursement
Sprintair reimbursement
Angara Airlines reimbursement
Austral reimbursement
Bahamasair reimbursement
Air Antwerp reimbursement
Braathens Regional reimbursement
Thai Airways reimbursement
Ural Airlines reimbursement
Tassili Airlines reimbursement
Westjet reimbursement
Rossiya Airlines reimbursement
Egyptair reimbursement
Nordstar reimbursement
Passaredo reimbursement
Aeroflot reimbursement
Euroatlantic Airways reimbursement
Asl Airlines reimbursement
Buraq Air reimbursement
Euro-Asia Air reimbursement
Azul Airlines reimbursement
Aerolineas Argentinas reimbursement
AirHelp has been featured in:
AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
Copyright © 2023 AirHelp