Reimbursement and Compensation: NovoAir

While NovoAir isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair NovoAir compensation payout.

With any NovoAir flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. But in addition, if your flight was canceled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to £520 per person in compensation.

If NovoAir was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.

Because there are these exceptions, the easiest way to check if you're owed NovoAir canceled flight compensation is to use our free compensation calculator.

If you've been on a late flight departing from a European airport, it's worth checking if you're owed NovoAir flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to £520 per person in compensation from their airline.

It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.

One important exclusion is for those NovoAir flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.

But if the delay is due to something they can control — such as a strike by NovoAir staff, or a maintenance issue, then you're entitled to submit a flight delay compensation NovoAir claim.

Europe's air passenger rights, UK 261, are among the most comprehensive in the world. They are designed to ensure airlines like NovoAir take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.

All passengers on a flight departing from a European airport are covered by UK 261. However, as NovoAir is not a European airline, they do not need to pay UK 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.

Which NovoAir Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

All paying passengers are treated equally by UK 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Novoair is a leading airline company based in Bangladesh. With a modern fleet of aircraft, Novoair offers a comfortable and reliable travel experience to its passengers. The airline operates flights to a wide range of destinations, both domestic and international, making it a convenient choice for travelers. Novoair's primary hub is located at Hazrat Shahjalal International Airport in Dhaka, which allows for seamless connections to various cities. The airline also has secondary hubs at Shah Amanat International Airport in Chittagong and Osmani International Airport in Sylhet. With a commitment to safety and Customer satisfaction, Novoair ensures that passengers enjoy a hassle-free journey. Whether you are traveling for business or leisure, Novoair is dedicated to providing exceptional service and on-time performance. Book your next flight with Novoair and experience the convenience and comfort that the airline has to offer.

Contact Information:

• Website: https://www.flynovoair.com/
• Customer Service International Number: +880 9612 999 111
• Email: [email protected]
• Headquarters Address: Novoair Limited, House 50, 3rd Floor, Road 11, Block F, Banani, Dhaka 1213, Bangladesh