"We apologize for the inconvenience" is a typical response from airlines when a flight is delayed or canceled. But for European departures at least you might also be able to claim flight delay or Malaysia Airlines cancellation compensation under a law known as EC 261. You could be owed as much as £520 (£520) per person.
Any Malaysia Airlines flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.
This law, known as EC 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary. In some cases, such as when your delay turns into a cancellation, you may also request a refund of your ticket — especially if the replacement flight no longer suits your travel goals.
But more than that, if Malaysia Airlines is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.
So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Malaysia Airlines flight delay compensation. Don’t miss out on up to £520 per person.
We make claiming compensation for Malaysia Airlines flight delays as easy as possible. Our free Compensation Calculator, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.
No win, no fee
In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.
Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Malaysia Airlines can't offer an acceptable replacement. Additionally, for any Malaysia Airlines flight cancellation less than 14 days before the flight, passengers may also be eligible for Malaysia Airlines flight cancellation compensation, up to £520 per person.
That's unless there were some kind of extraordinary circumstances which gave Malaysia Airlines no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.
Airlines like Malaysia Airlines also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.
No win, no fee
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
Table shows values in € as specified in EC 261
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
No win, no fee
Air Moldova reimbursement
Alaska Central Express reimbursement
Euro-Asia Air reimbursement
Eastern Airlines reimbursement
Garuda Indonesia reimbursement
Pegasus Airlines reimbursement
Par Avion Airlines reimbursement
Georgian Airways reimbursement
Ural Airlines reimbursement
Turkmenistan Airlines reimbursement
Jetstar Airways reimbursement
Edelweiss Air reimbursement
Bulgarian Air Charter reimbursement
Pakistan International Airlines reimbursement
Sun Country Airlines reimbursement
Air Iceland reimbursement
Anda Air reimbursement
Go Air reimbursement
Cape Air reimbursement
Skyward Express reimbursement
AMC Airlines reimbursement
Libyan Airlines reimbursement
Biman Bangladesh Airlines reimbursement
Linear Air reimbursement
AirHelp has been featured in:
AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
Copyright © 2023 AirHelp