Reimbursement and Compensation: Malaysia Airlines
"We apologize for the inconvenience" is a typical response from airlines when a flight is delayed or canceled. But for European departures at least you might also be able to claim flight delay or Malaysia Airlines cancellation compensation under a law known as UK 261. You could be owed as much as £520 (€600) per person.
Click below to find out how much Malaysia Airlines flight compensation you're owed and how we can help you get it.
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Malaysia Airlines Flight Cancellation Compensation
While Malaysia Airlines isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair Malaysia Airlines compensation payout.
With any Malaysia Airlines flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. But in addition, if your flight was canceled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to £520 per person in compensation.
If Malaysia Airlines was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.
Because there are these exceptions, the easiest way to check if you're owed Malaysia Airlines canceled flight compensation is to use our free compensation calculator.
Malaysia Airlines Flight Delay Compensation
If you've been on a late flight departing from a European airport, it's worth checking if you're owed Malaysia Airlines flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to £520 per person in compensation from their airline.
It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.
One important exclusion is for those Malaysia Airlines flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.
But if the delay is due to something they can control — such as a strike by Malaysia Airlines staff, or a maintenance issue, then you're entitled to submit a flight delay compensation Malaysia Airlines claim.
What's Covered Under EU Air Passenger Rights?
Europe's air passenger rights, UK 261, are among the most comprehensive in the world. They are designed to ensure airlines like Malaysia Airlines take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.
All passengers on a flight departing from a European airport are covered by UK 261. However, as Malaysia Airlines is not a European airline, they do not need to pay UK 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.
Which Malaysia Airlines Flights are Covered by UK 261?
|Covered by UK 261
|Flights departing EU airports
|Flights arriving at EU airports
How Much Malaysia Airlines Flight Compensation?
Table shows values in € as specified in UK 261
All paying passengers are treated equally by UK 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
About Malaysia Airlines
Malaysia Airlines is a renowned airline company based in Kuala Lumpur, Malaysia. With a fleet size of over 80 aircraft, including Boeing and Airbus models, Malaysia Airlines offers a comfortable and reliable travel experience to passengers. The airline serves more than 60 destinations across Asia, Australia, Europe, and the Middle East, making it a popular choice for both business and leisure travelers. As a member of the oneworld alliance, Malaysia Airlines has established important hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI). These hubs provide seamless connectivity to various domestic and international destinations, ensuring convenient travel options for passengers. With a strong focus on safety, Customer satisfaction, and on-time performance, Malaysia Airlines has received numerous awards and accolades in the aviation industry. Passengers can enjoy modern amenities, in-flight entertainment, and delicious meals during their journey with Malaysia Airlines.
- Website: https://www.malaysiaairlines.com/
- Customer Service International Number: +60 3 7843 3000
- Headquarters Address: Malaysia Airlines Berhad, Level 1, Administration Building, 64000 Sepang, Selangor, Malaysia
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