How to get Reimbursement and Compensation: Eastar Jet

Flight delays and cancellations do happen, and oftentimes, there is very little that air passengers can do about it.

However, for flights that are departing within the EU, you may be able to claim for Eastar Jet flight compensation, even though they are not a European airline. This is because of a regulation known as UK 261.

According to this regulation, all flights departing from an EU airport are protected, which means that you can claim Eastar Jet compensation in the event of a delay, cancellation, or overbooking. Unfortunately, though the departures are covered, the same cannot be said for arrivals. If your Eastar Jet flight arrives in the EU from an airport that is outside of the EU, you are not covered by UK 261.

You can find out more about your rights here.

Flight delays are never fun. The stress, the confusion, the long hours waiting at the airport — it can be extremely frustrating and even cause you to miss out on pre-planned tours, events, and other time-sensitive engagements at your destination.

Generally, you are eligible for flight delay compensation from Eastar Jet if you are departing from an EU airport, and if you are delayed by more than 3 hours. Depending on the length of the delay and the distance travelled, you can get up to £520 in compensation.

You are also entitled to receive care including free food, refreshments, and, during lengthier delays, a hotel room, as well as free transfers to and from the airport.

However, not all Eastar Jet flight delays are eligible for compensation. One notable exception is in cases known as extraordinary circumstances, which include bad weather; as well as health, safety, or security threats; and airport personnel strikes and political unrest. In these cases, Eastar Jet might have no choice but to delay the flight to ensure the safety of its passengers.

Learn more about flight delays here.

You can get up to £520 in Eastar Jet flight cancellation compensation, provided that your flight was cancelled less than 14 days before you were set to depart, and that the airline was considered responsible for the issue. The flight must also have been scheduled to depart from an EU airport. You can check what is covered in the table below.

If you think you're eligible for Eastar Jet flight cancellation compensation, be sure to hold onto all of your flight documents. Remember that you have the right to care — which means that the airline must provide you with necessary food, refreshment, and lodgings while you wait for your replacement flights.

You are entitled to a replacement flight to your final destination free of charge — if you choose to travel. Otherwise, you also have the option to ask for a refund.

There are exceptions to receiving compensation, however — if your replacement flight arrives at a similar time to your original arrival time, Eastar Jet is not obligated to pay compensation. You only receive compensation for lost time.

Learn more here.

Which Eastar Jet Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

If your disrupted flight meets all the requirements of UK 261, you can expect to receive up £520, depending on the travel distance of your flight. However, there may be a few exceptions, so be sure to check with our Compensation Checker. You can claim for flights that occurred in the past 3 years.

Eastar Jet is a South Korean low-cost airline that operates domestic and international flights. With a fleet of modern aircraft, including Boeing 737s, Eastar Jet offers a comfortable and reliable travel experience. The airline serves a wide range of destinations, both within South Korea and internationally, providing passengers with convenient options for their travel needs. Eastar Jet's most important hubs include Incheon International Airport, Gimpo International Airport, and Jeju International Airport. These strategic locations enable seamless connections and easy access to various destinations. Whether you are traveling for business or leisure, Eastar Jet is committed to delivering exceptional service and ensuring passenger satisfaction.

Contact Information:

• Website: https://www.eastarjet.com/
• Customer Service International Number: +82 1599 1500
• Headquarters Address: Eastar Jet, Eastar Building, 53, Haneul-gil, Gangseo-gu, Seoul, South Korea