Reimbursement and Compensation: Air New Zealand

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It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to £520 (£520) per person in Air New Zealand compensation. That's because of an EU law which allows passengers to claim flight cancellation or Air New Zealand delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Air New Zealand simple!

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Air New Zealand Flight Delay Compensation

Any Air New Zealand flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

Delayed or canceled flight with Air New Zealand? Find out if you're owed up to £520 in compensation

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Air New Zealand Canceled Flight Compensation

In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Air New Zealand can't offer an acceptable replacement. Additionally, for any Air New Zealand flight cancellation less than 14 days before the flight, passengers may also be eligible for Air New Zealand flight cancellation compensation, up to £520 per person.

That's unless there were some kind of extraordinary circumstances which gave Air New Zealand no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Air New Zealand also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Claim up to £520 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.

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Flight Compensation and Air Passenger Rights

Covered by EC 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ❌ No

How Much Air New Zealand Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to £220 per person
Internal EU flights over 1,500 kmUp to £350 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to £350 per person
Non-internal EU flights over 3,500 kmUp to £520 per person

Table shows values in € as specified in EC 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Can I get a refund and compensation if my Air New Zealand flight was canceled due to coronavirus?

Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.

About Air New Zealand

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