It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to £520 (£520) per person in Air New Zealand compensation. That's because of an EU law which allows passengers to claim flight cancellation or Air New Zealand delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Air New Zealand simple!
Any Air New Zealand flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.
In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.
Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Air New Zealand can't offer an acceptable replacement. Additionally, for any Air New Zealand flight cancellation less than 14 days before the flight, passengers may also be eligible for Air New Zealand flight cancellation compensation, up to £520 per person.
That's unless there were some kind of extraordinary circumstances which gave Air New Zealand no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.
Airlines like Air New Zealand also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
|All flights under 1,500 km||Up to £220 per person|
|Internal EU flights over 1,500 km||Up to £350 per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to £350 per person|
|Non-internal EU flights over 3,500 km||Up to £520 per person|
Table shows values in € as specified in EC 261
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
Unity Air reimbursement
Scoot Airlines reimbursement
Jet Time reimbursement
Titan Airways reimbursement
Pegasus Airlines reimbursement
Hi Fly Transportes Aereos reimbursement
Oman Air reimbursement
Boliviana de Aviacion reimbursement
Malmo Aviation reimbursement
Biman Bangladesh Airlines reimbursement
North-Wright Airways reimbursement
French Bee reimbursement
Air Alsie reimbursement
Go Air reimbursement
Great Dane Airlines reimbursement
El Al Israel Airlines reimbursement
Air Cote d'Ivoire reimbursement
Apg Airlines reimbursement
Empire Airlines reimbursement
Neos Air reimbursement
Aegean Airlines reimbursement
Georgian Airways reimbursement
My Cargo Airlines reimbursement
AirHelp has been featured in:
AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
Copyright © 2023 AirHelp