AirHelp Unveils World’s Best Airlines and Airports Of 2023 in Annual AirHelp Score
Global airlines are rated based on claims processing, on-time performance and customer opinion, and airports are assessed by on-time performance, customer opinion, and food and shop options
AirHelp, the world’s largest advocate for air passenger rights, is announcing the results of its annual AirHelp Score today. First launched in 2015, AirHelp Score is the most comprehensive data-based evaluation of airlines and airports and gives travelers insight into what to expect when flying.
AirHelp found Muscat International Airport, Recife/Guararapes–Gilberto Freyre International Airport, and Cape Town International Airport to be the best global airports of 2023. Looking at airlines, Quatar Airways, Eurowings, LOT Polish Airlines, Etihad Airways and All Nippon Airways were rated highest among carriers worldwide in 2023. For U.S. airlines, American Airlines, United Airlines and Delta Airlines were rated the highest in 2023.
To calculate the scores, AirHelp used its own database of flight statistics, thousands of customer poll responses and its own experience in helping 2 million passengers around the world receive compensation following flight disruption. Access the full 2023 AirHelp Score list can be found here.
The 2023 AirHelp Score results prove airlines that put customers first come out ahead
Qatar Airways has successfully held its top position since 2018 due to consistency in claim handling, on-time performance, and customer satisfaction. Specifically, Qatar Airways scored 8.0 for claim handling, 8.4 for its on-time performance and 8.8 in customer satisfaction.
"Our goal at AirHelp is to educate passengers about their rights, but also to help them ensure those rights are being honored in the event of delays and cancellations. Passengers deserve to have satisfying flight experiences, even when disruptions occur,” explains Tomasz Pawliszyn, CEO of AirHelp. “AirHelp has one of the most reliable and accurate collections of flight data in the world. Providing travelers with an in-depth look at how airlines and airports are performing helps guide them as they book their flights. At the same time, the AirHelp Score is a useful tool for companies to assess their position and identify areas for improvement, as it is the passengers’ experience that is the most important here." explains Tomasz Pawliszyn, CEO of AirHelp.
AirHelp Score reveals the best U.S. airports for customers
The AirHelp Score ranks the world’s airports according to which deliver on passenger experience. Knowing that travel doesn’t always go as planned, air passengers need to plan ahead and use available information to know what to expect for future flights.
Out of 194 airports analyzed from across the globe for the report, in the U.S., Minneapolis-St. Paul International Airport, Seattle-Tacoma International Airport, and Detroit Metropolitan Wayne County Airport were found to be the best airports in the U.S. for 2023. Minneapolis-St. Paul International Airport and Seattle-Tacoma International Airport’s highest ranking category was their restaurants and shops score and Detroit Metropolitan Wayne County Airport’s highest ranking category was on-time flights.
How the airlines and airports are rated
AirHelp developed AirHelp Score to share expert knowledge and industry expertise, allowing air passengers to better predict what their experiences will be at different airports, how the airlines will treat them under normal circumstances, and what to expect if their flights are disrupted. To determine the airline rankings, AirHelp rates airlines equally in three areas, including claims processing, on-time performance, and customer opinion. Airports’ scores are determined by on-time performance, customer opinion and food and shop options.
To view the AirHelp Score ratings in full, please visit AirHelp.com/AirHelpScore.
Since 2013 AirHelp has grown into the world’s largest air passenger rights advocate. We’ve helped countless through our fight for justice. We’re continually investing in data and cutting-edge technology to power our easy-to-use website and make our customers’ claims even smoother. We speak 18 languages, and our global staff of over 350 includes the world’s largest team of lawyers specialized in air passenger rights. Combined with local knowledge from a network of partners across 30 countries, we are uniquely placed to help air passengers all around the world.