Most asked questions

• Will I still have to pay if the case is lost in court?

  AirHelp’s fees are based on whether we are successful and deliver you the compensation you’re owed. So if we lose the case in court, and you don’t get your payout, there will be no fee.

  In short, you will not have to pay anything unless the case is won and you receive your money.

• Am I entitled to compensation?

  If you recently experienced a delayed, canceled, or overbooked flight, you may be eligible for compensation. However, the laws differ quite a bit based on where you’re flying. Here’s a breakdown:

  If you’re flying within the US

  Flights within the US are only eligible for compensation if they are overbooked, you then are denied boarding, and the rerouted flight they put you on gets you to your destination one hour late or more.

  If you’re flying to or from Europe

  Flights to or from Europe are eligible for compensation if they are delayed, canceled, or overbooked due to a situation they could control. Situations that the airlines couldn’t control (such as a weather event) are exempt from compensation.

• Why does it take so long?

  Well, some claims are processed very quickly and others take longer. We process your claim, but then it’s up to the airline to accept it. How long this takes can vary, depending on which airline you’re claiming from, what time of year it is and whether or not the airline is suddenly having to deal with a lot of claims at once. So if you’re unlucky, the process can take a while. But don’t lose hope!

• How much am I entitled to?

  The amount of compensation depends on the distance of your flight.

  	DELAY (at final destination after potential rebooking and/or re-routing)					Distance
  	less than 2 hours	more than 2 hours	more than 3 hours	more than 4 hours	never arrived
  Denied boarding*	€ 250	€ 250	€ 250	€ 250	€ 250	< 1500 km
  	€ 400	€ 400	€ 400	€ 400	€ 400	1500 km < 3500 km
  	€ 600	€ 600	€ 600	€ 600	€ 600	3500 km <
  Delayed	€ 0	€ 0	€ 250	€ 250	€ 250	< 1500 km
  	€ 0	€ 0	€ 400	€ 400	€ 400	1500 km < 3500 km
  	€ 0	€ 0	€ 300	€ 600	€ 600	3500 km <
  Canceled**	€ 125	€ 250	€ 250	€ 250	€ 250	< 1500 km
  	€ 200	€ 200	€ 400	€ 400	€ 400	1500 km < 3500 km
  	€ 300	€ 300	€ 300	€ 600	€ 600	3500 km <

  * The compensation is due immediately and irrespective of any re-routing offered.

  ** The compensation may be halved by the airline in case the delay, after offered and accepted re-routing, was less than 2, 3 or 4 hours depending on the length of the flight.