Lisbon Airport Fuel Failure: A Statement From AirHelp

By Paul French | Last updated on


Passengers who were stranded at Lisbon airport because of the fueling glitch should seek compensation.

Service is finally resuming following severe delays throughout last night and this morning.

Christian Nielsen, our Chief Legal Officer, said:

We advise affected passengers in Lisbon to claim for compensation under EC261 and insist on their right to be cared for with food and hotel lodging, if necessary. Although the fuel pump failures in Lisbon have affected many flights, fueling an aircraft is a normal air carrier activity and therefore not something extraordinary that would relieve the airline to compensate its passengers.

Live from Lisbon

More to follow, but in the meantime, please save this to your phone.

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Know Your Rights

The good news is that anyone affected by Lisbon has got rights. If you’re delayed for more than three hours at your destination, the airline owes you more than a complimentary snack.

We’ve put together a comprehensive guide to consumer rights when it comes to delayed or canceled flights, overbooking and luggage problems on our Know Your Rights pages.

Flight delays happen, but that doesn’t mean you have to accept them. You may be entitled to as much as $680 in compensation if your flight was delayed, canceled or overbooked within the last three years.