Canada's New Air Passenger Rights - Not All They Promise To Be

Canada's New Air Passenger Rights - Not All They Promise To Be

By Alice Mariscotti-Wyatt・Last updated on January 25, 2019

As the world’s largest organization focused on air traveler rights, you can bet we follow developments in air passenger regulations across the world very closely. Last year we were thrilled to see Canada take steps to introduce standardized regulations, especially since they promised to provide clearer and more consistent air passenger rights.

We made our recommendations to the Canadian Transportation Agency, and encouraged Canadians to do the same in the public consultation period last summer.

When the new proposals were published on 22nd December 2018 we immediately asked our legal experts to take a look at them. What’s clear is that while these regulations have good intentions, they’re not everything the promised to be. In fact, they could introduce a dangerous safety flaw. 

Bizarrely the new regulations benefit airlines who find a mechanical fault at the last minute, as opposed to during scheduled maintenance. We’re very concerned that we could see aircraft discovering mechanical issues later than they would normally because of this.

Major safety flaw in Canada's new air passenger rights: Airlines shouldn't be encouraged to leave faults to the last minute

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Plus, some cases, Canadian air travelers will be worse off under the new regulations than they are under existing law.

Canada's new air passenger rights are not all they promise to be - they offer less protection than existing rights and passengers will have fewer protections than in the EUDownload and share

What are we doing?

AirHelp is so concerned by the security flaw in the new regulations that we’re gone straight to the highest authority, Prime Minister Justin Trudeau. We’ve written an open letter in which we ask him to ensure the regulations do not contain this critical safety issue.

Image of the open letter to Canadian Prime Minister the Honourable Justin Trudeau

In addition, we have also addressed the wider issues with the regulation in a separate open letter to Canada’s Transport Minister, The Honourable Marc Garneau.

Open letter to Canada's Transport Minister, The Honourable Marc Garneau

What you can do:

The public consultation on the new regulations is still open. If you are as concerned by the flaws in the proposals as we are, please write to [email protected] and tell them. You need to submit your feedback before February 20th, 2019.

You can also raise awareness by downloading and sharing our graphics:

thumbnail of Canada plane malfunction graphicthumbnail of Canada safety flaw graphic

thumbnail of fewer rights graphic     thumb of Canada vs EU graphic

Flight delays happen, but that doesn’t mean you have to accept them. You may be entitled to a much as $700 in compensation. If your flight was delayed, canceled, or overbooked within the last three years.

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.


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