What does AirHelp do?
AirHelp helps airline passengers get the compensation they are entitled to after a disrupted flight (e.g. a cancellation, delay or overbooking). We have helped millions of passengers since 2013 and are one of the leading flight claims companies in the world.
AirHelp is the world leader in the fight for air traveler’s rights, and we’ve been helping air travelers since 2013, so you’re in safe hands with us.
We win more flight compensation claims than anyone else in the industry, and we can help passengers around the globe thanks to our teams of legal experts in over 30 different countries.
We take out all the stress of making a claim — no more lengthy back-and-forths with the airlines. We combine the knowledge, expertise, and state-of-the-art technology to pursue each claim efficiently and successfully.
Plus, we operate on a no win, no fee basis, which means that using our service is entirely risk-free.
My claim for compensation was rejected by the airline. Can I still use AirHelp’s services?
Of course! If you’ve been rejected, enter your flight details in our eligibility checker. There will be sections where you can provide us with information you’ve received from the airline regarding your initial claim (e.g. any emails or text messages from the airline). We can then investigate if you were wrongfully denied compensation. If we see that your flight qualifies, we’ll pursue your claim to get you your compensation.
How can AirHelp help me?
Our mission is to help you get the compensation you are entitled to after a disrupted flight. If you submit a claim via our website, our team of experienced agents will take care of the entire process on your behalf. That saves you the stress and paperwork of claiming by yourself.
You’ll also have the benefit of claiming with the world’s biggest and most successful claims company, with access to legal expertise in over 30 countries.
At AirHelp we operate on a no win, no fee basis, which means that we promise not to charge you unless we win your case – even if we go to court. That means there is zero risk to you and no advance payments required.
For detailed information about our terms of service, please refer to our Terms & Conditions.
Does AirHelp have an app?
We no longer have a mobile app. Instead, we’ve made our mobile website fast and easy to use. So you can submit claims and check your status via your mobile without having to download an app.
Can you help me with lost, delayed or damaged luggage?
Yes, if you are a member of AirHelp Plus.
Luggage claims are an exclusive service for AirHelp Plus members. When you sign up, we’ll help you reclaim up to €1,400 for delayed, damaged, or lost luggage. Learn more about AirHelp Plus here.
Where is your import feature?
We have discontinued our import feature to focus on other areas of our website. Don’t worry, we remain committed to our core service and mission — helping air passengers. You can still find out if your flights are eligible for compensation by entering your details in our Eligibility Checker.
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