Having helped over 16 million passengers, AirHelp is the leading air passenger rights organization in the world. We help you get up to £520 (£520) per person in Level delay compensation or Level cancellation compensation, stress-free.
Whenever a flight is delayed or canceled it can completely ruin your travel plans. Not only do you end up wasting long hours at the airport, but it can also come with unexpected expenses such as having to buy food and other essentials while you wait. Plus, you’re also likely to miss out on scheduled events or important meetings at your destination.
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In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.
Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Level can't offer an acceptable replacement. Additionally, for any Level flight cancellation less than 14 days before the flight, passengers may also be eligible for Level flight cancellation compensation, up to £520 per person.
That's unless there were some kind of extraordinary circumstances which gave Level no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.
Airlines like Level also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.
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|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
Table shows values in € as specified in EC 261
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
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