Get to know your local AirHelp experts

• Interview with Frankfurter Allgemeine Zeitung (German)

• Here are the world's 10 best airports for 2024, Bloomberg

• How will AI impact air travel in 2024 and beyond?, AirHelp

• As CEO of AirHelp, Tomasz has spearheaded major business transformation initiatives, driving global expansion and operational efficiency in the air passenger rights industry.

• Before becoming CEO, he played a key role in shaping AirHelp’s operational and technological landscape, optimizing processes and implementing innovative solutions to enhance customer experience.

• Under his leadership, AirHelp has strengthened its position as the world’s leading air passenger rights company, leveraging data-driven strategies and technology to assist millions of travelers.

• Most Influential CEO of 2024 by CEO Monthly Magazine for Global Flight Compensation

• Innovative Leader Award in the Transport/Logistics category at the Innovative Leader 2024 Gala in Warsaw

Tomasz is the highly motivated CEO of AirHelp with over 20 years of executive leadership experience in complex and high-growth environments. He has driven major business transformation and growth projects globally.

He has led multichannel retailer Studio Moderna as Global Director of Operations and then as Regional Executive Director for the CEE region. Previously, he gathered experience at Toyota Motors Corporations in its global HQ in Japan and Europe.

Tomasz holds an MSc degree from Silesian University of Technology, an MBA from Vlerick Business School in Belgium, and an Advanced MBA from Said Business School at the University of Oxford.

Before becoming the CEO of AirHelp, Tomasz served as Chief Operations & Chief Technology Officer within the same company.

• Your guide to air passenger rights 2024 Edition, AirHelp

• Tarde o temprano, ivoox

• Conoce las compensaciones cuando se retrasa tu vuelo, AirHelp

• Helped to expand AirHelp’s legal services into new markets across the US, Canada, South America, Asia, and Africa, ensuring access to justice for air passengers worldwide.

• Successfully completed the Leadership Essentials Program at AirHelp, enhancing skills in effective communication, ethical leadership, and team motivation.

• Over a decade of managing high-stakes commercial and civil litigation, including contractual disputes, arbitration proceedings, and enforcement of judgments at national and international levels.

• AirHelper of the Quarter in 2023

With over 15 years of experience in Civil Law, Litigation, Arbitration, and Commercial Law, Rosa is a vital member of AirHelp’s legal team and is passionate about raising awareness of air passenger rights. Currently serving as Strategic Legal Counsel, Rosa plays a key role in empowering air passengers by expanding legal services into new markets worldwide. Her expertise involves research into local regulations, developing strategies to challenge airlines in court, and driving innovation through collaboration with data and product teams.

Rosa’s career began in litigation, managing complex contractual disputes, arbitration proceedings, and enforcement of judgments. She has also gained extensive experience in real estate, inheritance law, and criminal defense as a public defender. At AirHelp, Rosa is always looking to evolve professionally, completing the Leadership Essentials Program, where she deepened her understanding of effective communication, ethical decision-making, and team motivation.

Rosa is proud to have formed part of AirHelp’s history and the part she’s played in helping over 1.5 million passengers secure flight compensation so far.

• Interview on Informativos TVE

• Interview on cmmplay

• Interview on rneaudio

• Egoitz has effectively led the search, social media, SEO, email, retention and affiliate marketing teams, implementing strategies that have enhanced the company's market presence and customer acquisition driving the company towards global expansion through performance and branding initiatives, building a new attribution model that improves optimisation processes, enhancing cross channel budgeting strategies.

• Interviewed live on RNE (National Spanish Radio), Castilla-La Mancha Despierta and Canarias Radio.

• Grown intake by +25% during his career at AirHelp with the successful launch of new regulations and markets, maintaining competitive dominance. Improved efficiency and brand penetration worldwide by 65%.

With years of experience in digital marketing and advertising, Egoitz is as passionate about travel as he is about fairness and consumer rights. In his role as Digital Marketing Director at AirHelp, Egoitz leads innovative marketing campaigns and initiatives to grow the reach and impact of AirHelp’s work, helping passengers know their rights and get the compensation they deserve. Thanks to his work, more people can take action when airlines don’t follow the rules.

During his career, he has shaped global marketing campaigns for household names like Google, IBM, TripAdvisor, KAYAK, and Momondo. Egoitz is also a sought-after industry voice, regularly appearing on Spanish national television and radio to discuss aviation trends. A natural problem-solver and strategic thinker who truly cares about getting customers what they need, he never stops championing air travel rights and telling people how much he loves working at AirHelp!