How to contact Lufthansa: official channels explained by AirHelp

Looking for how to contact Lufthansa customer service? This page gathers the publicly available information on Lufthansa's official channels, including their online support area, contact form, and other ways to get in touch. AirHelp is an independent air passenger rights company and is not affiliated with Lufthansa in any way. Contact details may change over time, so always check the official Lufthansa website at lufthansa.com for the most accurate information.

If your Lufthansa flight was delayed, canceled, or overbooked, or your baggage had issues, you may be entitled to up to €600 compensation. AirHelp can help you check your eligibility for free in about two minutes.

According to information publicly available on Lufthansa's official website, passengers can reach Lufthansa customer service through the following channels:

• Website: lufthansa.com allows passengers to manage bookings and check flight status.

• Phone: At the time of writing, Lufthansa publishes customer service phone numbers on its official website. You can find the current numbers on their contact page.

• Mailing address: Deutsche Lufthansa AG, Venloer Strasse 151-153, 50672 Cologne, Germany.

*Contact details may change over time. For the most accurate and up-to-date information, please refer directly to the official Lufthansa website at lufthansa.com.

If your Lufthansa flight was delayed, canceled without enough notice, or you were denied boarding because of overbooking, European and international passenger rights regulations may entitle you to financial compensation.

Passengers can file a compensation claim directly with Lufthansa following the airline's official procedure. For the specific requirements and documentation, please refer to the airline’s online support area.

If your baggage is delayed, damaged, or lost on a Lufthansa flight, you may be entitled to a refund or compensation under applicable passenger rights regulations. As a general industry practice, passengers should report the issue before leaving the airport and then file a formal claim.

For the specific steps, deadlines, and documentation required, please always refer to the Lufthansa baggage help page on the airline's official website, as these details may change over time. AirHelp also provides a general guide to Lufthansa baggage issues with additional information for passengers.

General steps for baggage claims

Based on standard industry practice and information published by Lufthansa:

• Passengers are typically required to report the issue at the airport's Baggage Service Office (or at the Lufthansa service desk, where available) before leaving the airport.

• A Property Irregularity Report (PIR) with a reference number is usually issued at the time of reporting.

• Taking photographs of any visible damage is commonly recommended.

• Receipts for essential items purchased due to baggage delay should be retained for the claim.

• Claims should be submitted to Lufthansa within the time limits set by the airline.

For the exact procedure and time limits, please refer to the Lufthansa baggage help page.

Baggage compensation and AirHelp

On most international flights, baggage rights are covered by the Montreal Convention, which, depending on the circumstances, allows passengers to claim up to approximately €1,900 for:

• Lost baggage

• Delayed baggage

• Damaged baggage

Compensation can cover expenses such as essential purchases made during a baggage delay or the repair or replacement of damaged items. More detailed information is available on our page on lost or delayed luggage.

AirHelp offers a baggage claim service that passengers can choose to use as an alternative way to pursue this type of compensation. Through AirHelp+ membership, passengers also get access to an additional fast-payment bonus of €100 in eligible cases of baggage disruption, along with other membership benefits.

The AirHelp Score is an independent rating developed by AirHelp that looks at airlines across three dimensions: on-time performance, customer feedback, and claim processing. It provides passengers with a general overview to help them understand how airlines compare on these metrics.

You can view the current AirHelp Score for Lufthansa on the dedicated AirHelp Score page.

Passengers who require wheelchair service, have medical conditions, or are traveling with a disability can request special assistance from Lufthansa directly. AirHelp does not handle these requests, but they are managed by the airline through its own channels.

Based on publicly available information, Lufthansa typically requires passengers to submit their request well in advance of departure. The full procedure, including eligibility and deadlines, is described on the airline's official special assistance page. As these details may change over time, always refer to the Lufthansa website for the most up-to-date procedure.

AirHelp is the world’s largest flight compensation company, working with a network of legal specialists in more than 30 countries. We pursue each claim using state-of-the-art technology, allowing us to process each claim efficiently.

We take the stress out of the claim process and handle all the heavy lifting for you. Plus we operate on a no win, no fee basis, which means that submitting a claim with us is always risk-free. Here is what the AirHelp claim service includes:

• Free eligibility check: you can check whether your flight qualifies for compensation in about two minutes, at no cost.

• Claim handling: AirHelp manages the claim process on behalf of the passenger.

• No win, no fee: AirHelp charges a service fee only if the claim is successful. You can review the full fee structure on our fees page.

• Track record: AirHelp has supported over 3 million passengers in pursuing compensation and holds more than 178,000 five-star reviews on Trustpilot.

AirHelp can check if you’re owed compensation under European regulation EC 261, the UK’s UK 261, Brazil’s ANAC 400, and other passenger rights laws. We deal with the airline for you, so you skip the paperwork and the runaround.