It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to US$700 (€600) per person in Turkish Airlines compensation, in addition to your right to a refund or reimbursement. That's because of an EU law which allows passengers to claim flight cancellation or Turkish Airlines delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Turkish Airlines simple!
Any Turkish Airlines flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.
This law, known as EC 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary. In some cases, such as when your delay turns into a cancellation, you may also request a refund of your ticket — especially if the replacement flight no longer suits your travel goals.
But more than that, if Turkish Airlines is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.
So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Turkish Airlines flight delay compensation. Don’t miss out on up to US$700 per person.
We make claiming compensation for Turkish Airlines flight delays as easy as possible. Our free Compensation Calculator, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.
No win, no fee
In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.
Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Turkish Airlines can't offer an acceptable replacement. Additionally, for any Turkish Airlines flight cancellation less than 14 days before the flight, passengers may also be eligible for Turkish Airlines flight cancellation compensation, up to US$700 per person.
That's unless there were some kind of extraordinary circumstances which gave Turkish Airlines no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.
Airlines like Turkish Airlines also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.
No win, no fee
Even though Turkish Airlines is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Turkish Airlines are protected by EC 261, one of the world's most comprehensive air passenger rights laws.
This gives passengers the right to claim flight delay compensation, Turkish Airlines cancellation compensation, or overbooking compensation if Turkish Airlines is responsible for the issue. That's in addition to their rights to a flight refund.
Unfortunately, the same protections don't apply for flights going the other way. Turkish Airlines passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
Table shows values in € as specified in EC 261
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
Turkish Airlines makes connections between Turkey and the rest of the world. Including its domestic operations, the carrier flies to about 320 destinations, largely in Europe, but also in Africa, the Asia/Pacific region, the Middle East, and North America. It operates a fleet of about 350 jets. To extend its international network, Turkish Airlines joined the Star Alliance, a global airline marketing group that includes carriers such as Lufthansa and United. Besides passenger operations, Turkish Airlines offers cargo and aircraft maintenance services. The government of Turkey owns about half of the company. The company's largest geographic market is Europe.
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