Compensation After Duesseldorf Airport Flight Cancellations and Delays
When your travel plans are ruined by issues like Duesseldorf Airport flight cancellations or delays, you'll be glad to know that there are laws in place that protect passengers. A European law, EC 261, means that you might be owed up to $700 (€600) per person to make up for the disruption. Find out what you're entitled to.
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Air Passenger Rights at Duesseldorf Airport
Duesseldorf Airport (LHR) is located within the zone covered by EC 261 - that is EU and EEA countries, as well as the 'outermost regions' which include Guadeloupe, Réunion, and the Canary Islands. That means that any passenger departing from Duesseldorf Airport may be entitled to up to $700 (€600) compensation when flights are delayed or canceled. And in some cases when there are similar problems on flights to Duesseldorf too.
If you did experience Duesseldorf airport delays or cancellations, you usually have up to 3 years to claim your compensation.
Which Flights are Covered by EC 261?
|Route||EU Airline||Non-EU Airline|
|Departures from Duesseldorf Airport to anywhere||Yes||Yes|
|Arrivals at Duesseldorf Airport from inside EU||Yes||N/A|
|Arrivals at Duesseldorf Airport from outside EU||Yes||No|
Claiming Compensation for Duesseldorf Airport Flight Cancellations
Looking into Duesseldorf Airport cancellations brings up a whole range of questions for affected travelers. Under EU law, airlines must take care of their passengers, but must also get them to their intended destination, assuming the passenger still wishes to travel.
Additionally, if the airline canceled your flight less than 2 weeks before you were due to fly, you may be owed up to $700 (€600) as well.
Passengers should be aware that there are some exceptions under EU law. One example is if Duesseldorf Airport had to cancel flights for a reason that was outside of the airline's control. That is classified as extraordinary circumstances and the airline won't have to pay compensation. Typical examples of extraordinary circumstances include dangerous weather conditions at Duesseldorf Airport, or a strike by air traffic control.
We break down the situations where you are, and aren't, in line for compensation here, but our free compensation check can also tell you in just minutes if your flight cancellation qualifies for compensation.
Compensation for Duesseldorf Airport Delays
Getting stuck for several hours because of delays in Duesseldorf Airport isn't just frustrating, it often costs passengers their hard-earned money. Whether that's paying for essential food and drink during your wait, or missing out on pre-planned activities thanks to a late arrival at your destination. That's why it's so important passengers are aware that they may have the right to compensation — up to $700 (€600) per person, under EU law.
Although passengers on delayed flights from Duesseldorf Airport will be counting down the hours until takeoff, when it comes to claiming compensation, it's the delay getting to your destination airport that's important. The right to compensation kicks in when passengers land 3 hours or more after the scheduled time.
Air travelers should know about one key exception: flight delays as a result of extraordinary circumstances. If the flight delay was caused by bad weather conditions, an incident at the airport, or strikes by air traffic control, the airline won't pay compensation in these cases, because these are not situations that they can control.
How Much Compensation?
While the law does contain plenty of exceptions and conditions that apply to these compensation amounts, our free Compensation Calculator will quickly tell you just what you're owed.
Cancellations at Duesseldorf Airport - What to Do
Delays or Duesseldorf Airport flight cancellations have the potential to ruin holidays. Here’s what you need to do if your flight is affected:
- Collect proof of the delay or flight cancellation (e.g. emails from the airline, photos of the departure board).
- Keep all your travel documents.
- Ask your airline why your flight's been affected.
- Ask the airline to pay for your meals and refreshments.
- Pay attention to what the airline offers you — don't sign anything that would waive your right to compensation.
- Keep all receipts that prove the disruption cost you extra money.
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