United Airlines (UA)
United Airlines is the fourth busiest carrier in the US and the #29 airline in our worldwide airline ranking. Around 143 million air passengers fly with United every year to 342 different destinations.
Quality of service
United Airlines Flight Delays and Flight Cancellations
The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 23%, which is more than both American Airlines and Delta Air Lines. United carries the most passengers on the route between Los Angeles International to San Francisco International Airport, with 2243 flights over the last three months. Last year, only 3.23% of all departing flights operated by United were canceled or heavily delayed (more than three hours). United ranks 7.7 for punctuality. For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to $600. Alternatively, if you are denied boarding due to an overbooked flight with United you may be entitled to up to $1350. Learn more about your air passenger rights when traveling with United.
Had a Delayed or Canceled Flight with United Airlines?
Between December 2016 – March 2017, 23% of flights operated by United were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to $600 in compensation.
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Most Popular Flight Routes
|1.||ORD (Chicago) to SFO (San Francisco)|
|2.||EWR (Newark) to SFO (San Francisco)|
|3.||LAX (Los Angeles) to SFO (San Francisco)|
|4.||DEN (Denver) to SFO (San Francisco)|
|5.||EWR (Newark) to LAX (Los Angeles)|
Delayed or Canceled Flight Routes with United Airlines
As 23% of United flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of United routes that are most frequently affected by flight disruptions:
|1.||ALB (Albany) to EWR (Newark)||62%|
|2.||EWR (Newark) to SYR (Syracuse)||58%|
|3.||EWR (Newark) to PWM (Portland)||54%|
|4.||EWR (Newark) to JAX (Jacksonville)||50%|
|5.||EWR (Newark) to IAD (Washington)||50%|
Had a flight delay with United Airlines in the last 3 years? You could be eligible to claim compensation.
Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With United Airlines you could be eligible for up to $600 in compensation for delays or cancellations and up to $1350 for overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.Check your compensation
United Airlines Customer Service Efficiency
With a 9.1 score, United's customer service is very good. To determine this score we analyzed United’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.
About United Airlines
United Airlines is one of three major US airlines, along with Delta Air Lines and American Airlines. It operates a large domestic and international route network, with an extensive presence in the Asia-Pacific region. United is a founding member of Star Alliance, the world's largest airline alliance.
United Airlines Headquarters
The United Airlines headquarters are in Chicago. The airline is part of the Star Alliance with other major airlines such as Lufthansa or Singapore airlines.
Baggage Claim Issues with United Airlines
If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from United Airlines. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.Learn More